Job Description
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Lift Care Services & Machinery Services Australia
Sumner, Brisbane | Full-time | Monday to Friday
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Service Coordinator / Service Advisor
Early Friday Finish & No Weekends
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Ready to take your service-advisor skills somewhere new?
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If you're an experienced dealership Service Advisor, Service Coordinator or Workshop Controller, you already have the skills we need: looking after customers, organising technicians, managing priorities and making sure jobs are followed through properly.
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Lift Care Services and Machinery Services Australia are looking for a capable, personable and highly organised coordinator to take ownership of our daily service operations.
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A major part of our work involves wheelchair-access lifters fitted to vehicles used by individuals, families, aged-care providers and disability-service organisations. We also support construction companies, commercial fleets, government departments and vehicle‐leasing companies.
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You don't need experience with our particular equipment. Your customer service, organisation and follow-through matter most—our experienced technicians handle the technical work, and we'll provide the product and system training you need.
What you'll be doing n
You'll coordinate service, repair and inspection jobs from the first customer call through to completion and invoicing.
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Your responsibilities will include:
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Responding to customer service and repair enquiries
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Booking and scheduling field technicians and workshop jobs
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Coordinating daily workloads, travel and job priorities
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Confirming job requirements and preparing clear technician instructions
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Preparing quotations and obtaining customer approvals
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Keeping customers informed throughout their jobs
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Arranging parts,



suppliers and subcontractors
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Reviewing technician notes, timesheets, photographs and reports
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Following up outstanding approvals, paperwork and information
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Preparing completed jobs for invoicing and prompt closure
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Maintaining accurate customer, vehicle, equipment and job records
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Helping improve scheduling, job flow and customer-service processes
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Who we're looking for n
You'll be someone who enjoys helping customers, stays calm when priorities change and takes satisfaction in keeping everything organised.
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You will ideally bring:
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Service-advising, service-coordination or workshop-control experience
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Dealership, automotive, mechanical workshop, equipment-hire or field-service experience
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Strong scheduling and organisational skills
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Excellent customer service and communication
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Confidence working with customers, technicians and suppliers
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The ability to manage multiple jobs without losing track of the details
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Experience preparing quotations and reviewing job paperwork
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Good computer and administrative skills
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Reliable follow-through and a strong sense of ownership
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A practical, positive and solutions-focused approach
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Experience with Simpro or another job-management system would be highly regarded but is not essential.
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Mechanical or technical knowledge would also be helpful,



particularly experience with automotive servicing, hydraulics, vehicle-mounted equipment, access equipment, EWPs or machinery. However, you do not need to be a mechanic or know our products—that's what our experienced technicians are there for.
A genuinely supportive workplace n
You'll join a friendly office team that helps coordinate the other businesses within our group.
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Service coordination and accounts work together in the same open-plan office, so support is close at hand and information is shared quickly. You'll have ownership of your role without being left to manage everything alone.
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We're a practical, cooperative team where people help one another and work together to keep customers looked after and jobs moving.
What's on offer n
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Permanent, full-time employment
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Monday-to-Friday hours with no weekend work
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An early lunchtime finish every Friday
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Competitive remuneration negotiated according to experience
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A welcoming and supportive open-plan office
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Full product and system training
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No dealership sales targets
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Support from experienced technicians, accounts and management
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Interesting work across private, community, commercial and government sectors
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The prospect to take genuine ownership of the service-coordination role
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An immediate start for the right person
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About us n
Lift Care Services specialises in servicing and repairing wheelchair-access lifters, tailgate loaders and other vehicle‐mounted lifts.
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Machinery Services Australia provides servicing, repairs and inspections for elevated work platforms and associated machinery.
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Both businesses operate from our Sumner facility as part of the General Services Group.
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#J-*****-Ljbffr

📌 Service & Operations Coordinator. (Queensland)
🏢 GENERAL SERVICES GROUP
📍 Queensland