Job Description
Travel Operations Specialist - Air Ticketing & GDS SME
$90,000 - $100,000 a year
Permanent
Travel Operations Specialist - Air Ticketing & GDS SME
Take your air ticketing expertise to the next level
We're recruiting for a major travel group seeking an experienced Travel Operations Specialist to join their Brisbane-based team.
This is not a traditional Travel Consultant or ticketing desk role.
You'll become a key air ticketing and GDS subject matter expert, providing escalation support to offshore ticketing teams and helping resolve complex ticketing and fulfilment issues.
You'll also have the prospect to work across process improvement, air content, technology and operational projects.
The Role
Provide third-level escalation support for complex air ticketing and fulfilment issues
Troubleshoot issuing, reissuing, refunds, fare rules and ticketing problems
Act as the SME and escalation point for offshore ticketing teams
Investigate discrepancies and identify root causes
Support GDS fulfilment processes and distributed air content
Assist with fare/content auditing and optimisation
Work with stakeholders across Supply, Technology, Procurement, Operations and Customer Implementation
Contribute to process improvement, testing and operational projects
Help develop knowledge resources and upskill support teams
Explore automation, AI and other opportunities to improve operational efficiency
Around three days per week will be focused on escalation support, with the remainder dedicated to projects, stakeholder engagement and continuous improvement.




About You
We're looking for someone who has spent enough time in air ticketing to become the person others go to when things get complicated.
You'll bring:
Strong air ticketing and fulfilment experience
Excellent knowledge of issuing, reissuing, refunds and fare rules
Strong GDS experience - Sabre highly advantageous, although other major GDS experience will be considered
Experience handling complex international ticketing scenarios
Strong problem-solving and root-cause analysis skills
Confidence supporting and advising otherconsultants/ticketingteams
Excellent communication and stakeholder management skills
A genuine interest in systems and process improvement
Experience across air content, automation, AI or process improvement will be highly regarded, but strong ticketing and GDS expertise is what matters most.
The Opportunity
Brisbane-based
Full-time
Move beyond traditional ticketing into a specialist operational role
Exposure to technology, automation, projects and process improvement
Opportunity to build a long-term career with a major travel organisation
Please note: This is not a standard corporate travel consultant position.
Generic GDS booking experience alone will not be enough.
We're specifically looking for strong air ticketing, fulfilment, reissue/refund and GDS expertise.
This is a Brisbane-based, office role and is not available remotely.
Applicants must be currently based in Australia with unrestricted working rights.
Visa sponsorship is not available for this position.

📌 Travel Operations Specialist - Air Ticketing & Gds Sme (Queensland)
🏢 Travel Trade Recruitment
📍 Queensland