Job Description
Job Type: Permanent position | Full time position
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Job Description
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Collections Officer Hurstville CBD, NSW **** Full-Time | Mon
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Fri (8:30 AM
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5:00 PM)
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No weekends or late nights!
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Competitive Base Salary + Super + Uncapped Monthly Bonuses No collections experience needed
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Full paid training & ongoing career progression provided
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About the Opportunity Are you currently working in retail, hospitality, call centres, or customer service , but feeling stuck with late nights, weekend shifts, or capped earnings? At Randstad , we have partnered exclusively with an established, highly respected Australian credit management leader based in Hurstville to find empathetic, confident communicators.
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In this role, you'll pivot your existing people skills into a high-reward corporate career. You'll assist everyday Australians in overcoming financial challenges while unlocking uncapped earning potential in a supportive, fun-filled office culture. Why
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You'll Love Working Here Competitive bonus Structure: Take control of your paycheque
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your dedication and communication skills directly drive your monthly incentive potential.
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True Work-Life Balance: Enjoy fixed business hours with guaranteed free weekends and zero late nights. Supportive & Vibrant Workplace: Regular team events, quarterly recognition awards, fully catered celebrations, and well-being initiatives.
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Comprehensive Career Launchpad: Enjoy a fully paid, structured onboarding program followed by clear career progression pathways within financial services.
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What You'll
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Be Doing Working on behalf of major Australian financial and credit institutions, you will handle sensitive financial conversations with empathy and professionalism: Customer Negotiation & Solutions: Engage with customers via inbound and outbound calls to understand their unique financial situations and negotiate realistic, manageable payment arrangements. Investigative Support: Utilise search tools and modern skip-tracing techniques to re-connect with customers and update records.
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Relationship & Trust Building: Overcome objections, de-escalate sensitive situations, and build trust through respectful, non-judgmental dialogue. Compliance & Data Integrity: Maintain clear, exact interaction notes while adhering to industry regulations and compliance standards. What Makes
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You a Great Fit? No prior debt recovery or financial services experience is required!
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We are searching for candidates with strong transferable customer service skills who possess: Strong Communication Skills: Excellent verbal communication and confidence when engaging with people over the phone. Empathy & Active Listening: Emotional intelligence to handle delicate financial discussions with maturity and compassion. Resilience & Drive: A positive, resilient mindset capable of thriving in a fast-paced environment with a drive to achieve targets. Attention to Detail: Ability to accurately document records and quickly learn business compliance rules.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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