Job Description
At Hello Hello Plants, we do things a little differently. With our large Campbellfield nursery and nationwide network of growers, we offer customers more than 4,000 plant varieties at outstanding prices, and we're growing!
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Our customers connect with us in-store, over the phone and online, while our delivery team sends thousands of plants across Victoria every week.
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We're now looking for a friendly, reliable and customer-focused person to join our Reception & Customer Support Team.
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What You'll Be Doing
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Answer many incoming phone calls and respond to customer emails
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Provide order updates, delivery information, and general assistance
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Connect customers to the right team or department
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Keep customer information and updates organised in our system
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Bonus skill: Offer plant or product advice and solutions for unavailable items
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What We're Looking For
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Great communication and phone skills with a friendly, clear manner
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Strong customer service focus and problem-solving ability
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Good computer and email skills (Google Workspace and Google sheets)
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Able to multitask and stay calm in a busy environment
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Previous experience in customer service, reception, or admin preferred
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Plant knowledge or nursery background is a big plus
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Reliable, organised, and positive with a "can-do" attitude
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Must be able to work 5 days a week from 9 am to 5 pm including Saturday's
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Why Join Us
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Supportive, family-run team environment
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Learn more about plants and horticulture
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If you're great on the phone, quick with emails, and love helping customers, come join our Hello Hello team!

📌 Reception & Office Support (Victoria)
🏢 Hello Hello Plants
📍 Victoria