Job Description
About the Role
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Our client is looking for a motivated and customer-focused Front Desk Supervisor to lead their front office team at their property in Queenstown . You will be responsible for overseeing daily front desk operations, ensuring efficient check-in/check-out processes, and providing outstanding guest service. This role requires strong leadership abilities, excellent organizational skills, and a commitment to maintaining high service standards. You will be a key point of contact for guests, resolving issues and ensuring a positive first and last impression.
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Key Responsibilities
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Supervise and train front desk agents, ensuring adherence to service standards.
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Manage guest check-ins and check-outs, handling payments and resolving discrepancies.
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Respond to guest inquiries, requests, and complaints promptly and professionally.
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Coordinate with other hotel departments to ensure guest needs are met.
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Maintain the appearance and organization of the front desk area.
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Requirements
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Previous experience as a Front Desk Agent or Supervisor in the hospitality industry .
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Robust customer service and problem-solving skills.
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Proficiency in property management systems (PMS) and standard office software.
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Excellent communication and interpersonal skills.
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Ability to lead and motivate a team in a fast-paced environment in Queenstown .
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Benefits
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Competitive salary and potential for performance bonuses.
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Opportunities for career advancement within the hotel group.
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Employee discounts on hotel stays and dining.
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Health insurance and other standard employee benefits.
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A supportive team environment and a chance to work in a scenic location.
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📌 Front Desk Supervisor (Western Australia)
🏢 Placements24
📍 Western Australia