Job Description
Job Title
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Customer Experience Expert – Bendigo Service Centre
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Location
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Bendigo, Victoria
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Contract & Hours
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Perm Part‐Time | $***** p/h + Super; Monday - Friday, 10:00am - 2:00pm
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Salary
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$***** per hour + superannuation.
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About the Role
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As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
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Responsibilities
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Deliver warm, professional face‐to‐face customer service
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Selling of Vehicle Accessory Products
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Greeting customers and visitors with a positive, helpful attitude
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Managing phone, email and in‐person
enquiriesSupporting
the Service Centre Manager with daily operations
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Updating customers on repair lead times
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Conducting basic repair inspections on vehicles
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Educating customers on our full range of services
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Scheduling repair bookings and managing workflow
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Issuing invoices and raising job authorities
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Resolving customer concerns and following up queries
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Requirements
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Strong customer service experience (face‐to‐face preferred)
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Excellent verbal and written communication skills
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Professional presentation and a positive attitude
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Ability to problem‐solve and create customer‐focused solutions
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Strong time management and ability to prioritise in a busy environment
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Intermediate–advanced Microsoft Office skills
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Administration experience supporting daily operations
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Comfortable with sales and confident in educating customers on additional services
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A current driver's licence (essential)
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Full Australian work rights (essential)
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Benefits
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Supportive, collaborative team culture
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Opportunities for growth and development
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Competitive hourly rate
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Reward & Recognition programs
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Work with a respected national brand
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Why Join Us?
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Supportive, team-oriented team culture; opportunities for growth and development; competitive hourly rate; reward & recognition programs; work with a respected national brand.

📌 Order & Customer Experience Specialist (Bendigo)
🏢 Kidde Global Solutions
📍 Bendigo