Job Description
Patient Intake and Bookings Coordinator (Mental Health)
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We are a fast-growing Australian mental health clinic providing structured assessment and ongoing care for adults with ADHD, attention difficulties, mood issues and related mental health concerns via telehealth and in‐person locations.
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Our team includes GPs, psychologists, psychiatrists, patient support and operations staff working together to make accessing high-quality mental health care as simple as possible.
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We're looking for someone who combines strong sales ability with empathy, professionalism and a genuine interest in mental health.
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For many patients, you'll be one of their first interactions with the clinic, so how you represent us matters.
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The Role
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You'll primarily speak with warm inbound leads who have enquired about our ADHD assessment service.
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Our assessments can be up to $2,500, so patients often have questions or concerns before making a decision.
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This is a high-volume phone role, with 150+ dials expected per day. You'll contact leads quickly, follow up consistently, handle objections and guide appropriate patients towards booking.
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This isn't high-pressure sales. You need to know when to sell, when to listen and how to build trust without applying inappropriate pressure.
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We want someone who can sell exceptionally well without making patients feel like they're being sold to.
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What You'll Do
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Follow up consistently until there is a clear outcome
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Maintain accurate CRM notes, pipeline and patient handovers
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Work closely with patient support and the broader admin team
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Participate in daily sales coaching and reviews of your calls
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Share feedback and help improve our sales process
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How We Train & Improve
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Consistently wanting to improve is essential.
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You'll be given a structured sales / call script that you're expected to learn, memorise and follow closely.
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Your calls will be analysed using AI, with a daily performance report identifying what went well and what you can improve.
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Each day, you'll review your report, choose something to work on and receive coaching from either AI or a sales manager.
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Once you've mastered the process, we also want your input in refining it.
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Follow the process. Review your performance. Improve something. Repeat.
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Who This Is For
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Have proven phone-based sales experience
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Have call centre or high-volume outbound experience
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Have a genuine interest in mental health
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Can represent a boutique mental health clinic with warmth and professionalism
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Can memorise and closely follow a structured sales process
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Comfortable with constantly adapting to new processes and systems
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Are organised,



dependable and collaborative
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Enjoy working as part of the broader admin team rather than seeing yourself solely as a salesperson
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Have excellent spoken and written English
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High-ticket B2C, consultative phone sales or call centre experience is strongly preferred.
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What Success Looks Like
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Success isn't measured by sales alone. We expect you to:
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Step outside your immediate responsibilities when needed and work with the broader team
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This is not a lone ranger type of role - we want someone who performs well individually while collaboratively making the team around them better.
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Hit activity, booking and conversion targets
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Follow the agreed sales process
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Compensation
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OTE: $80,000+
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Commission Structure
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Our commission structure rewards performance. As you make more bookings, your commission per booking increases per month.
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0–10 bookings: $X per booking
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***** bookings: $X + 50% per booking
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***** bookings: $X + 75% per booking
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31+ bookings: $X + 100% per booking
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We believe exceptional performance should be rewarded accordingly. The more value you create, the more you earn.
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There is no commission cap.
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Commission eligibility also requires the fundamentals of the role to be met, including appropriate follow-up, accurate CRM management, patient handovers and team expectations.
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Solid sales performance should be rewarded – without sacrificing the patient or team experience.

📌 Patient Intake And Bookings Coordinator (Mental Health) (Queensland)
🏢 seek.com.au
📍 Queensland