Job Description
About the Role
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Our client is looking for a skilled and responsive Helpdesk Support Analyst to join their virtual team, supporting operations in Queenstown . This role is pivotal in providing first-line technical support, resolving IT-related issues, and ensuring the smooth functioning of computer systems and networks for our employees. You will be the go-to person for technical challenges, offering timely solutions and maintaining a high level of user satisfaction. This is a remote opportunity for an IT professional dedicated to exceptional service and technical problem-solving.
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Key Responsibilities
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Provide technical assistance and support related to computer systems, software, and networks.
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Respond to help requests in a timely manner via phone, email, or other electronic channels.
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Diagnose and resolve hardware and software issues, escalating when necessary.
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Install, modify, and repair computer hardware and software.
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Maintain records of IT support requests, actions taken, and their resolutions.
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Assist with user account management and access permissions.
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Requirements
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Proven experience as a Helpdesk Support Analyst or similar IT support role.
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Strong knowledge of computer hardware, software, and network troubleshooting.
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Experience with Windows and macOS operating systems.
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Familiarity with remote support tools and ticketing systems.
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Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
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A degree or certification in IT or a related field is preferred.
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Benefits
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Competitive salary and potential for performance bonuses.
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Fully remote work position offering flexibility.
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Comprehensive health, dental, and vision insurance.
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Opportunities for continuous career development and certifications.
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A supportive and collaborative remote IT team.
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📌 Helpdesk Support Analyst (Western Australia)
🏢 Placements24
📍 Western Australia