Job Description
Use your insurance, strata or customer service experience to help customers navigate the claims process with confidence. As a Strata Claims Consultant with Crawford, you will manage a portfolio of claims from lodgement through to settlement, providing clear communication, practical guidance and timely outcomes.
n
Experience in insurance or strata claims is highly regarded, but we also welcome strong customer service professionals from retail or call centre environments who are ready to build a long-term career in insurance.
n
Internal title: Strata Internal Claims Adjuster. This role may also be known as Claims Consultant, Claims Manager or Claims Handler.
n
Why Join Crawford?
n
n
Career progression - Build your insurance capability through structured training and development
n




Flexibility - Enjoy hybrid working and the benefits of a permanent full time role
n
Supportive team culture - Join a collaborative, high-performing national Strata team
n
Grow your expertise - Develop technical claims knowledge with practical support
n
Make an impact - Guide customers through claims with empathy, clarity and care
n
n
What You Will Do
n
n
Manage a portfolio of strata claims from lodgement through to settlement
n
Support and guide customers throughout the claims process
n
Assess policy coverage and review supporting documentation
n
Investigate and analyse claims to support sound decisions
n

📌 Strata Internal Claims Adjuster (New South Wales)
🏢 Crawford
📍 New South Wales