Client Care Coordinator - Greencross Vets Deeragun
Part-time
Client Care Coordinator (Full-Time) | Greencross Vets Deeragun | Townsville, QLD
Love building relationships with clients, keeping things organised, and being the friendly face that keeps a clinic running smoothly?
Greencross Vets Deeragun is seeking an experienced Client Care Coordinator to join our team on a full-time basis.
This is a fantastic opportunity for someone with veterinary industry experience who thrives in a busy environment, enjoys helping people and their pets, and takes pride in delivering exceptional customer service every day.
As the first point of contact for our clients, you'll play a vital role in creating a welcoming, professional experience while helping ensure the smooth day-to-day operation of our clinic.
Why You'll Love Working With Us
At Greencross Deeragun, we're passionate about providing outstanding care to our patients, clients, and one another.
You'll be joining a supportive team that values collaboration, communication, and creating a positive experience for every pet owner who walks through our doors.
As part of the wider Greencross Townsville network, you'll also benefit from connections across multiple local clinics, providing opportunities for learning, collaboration, and skilled support.
Our culture is built on:
Teamwork and collaboration
Open and supportive communication
Exceptional client and patient care
Continuous learning and improvement
Having fun while doing meaningful work
About the Role
As the Client Care Coordinator, you'll be the heart of the client experience and play a key role in ensuring the clinic operates efficiently and smoothly.
This role is perfect for someone who enjoys working with people, thrives on organisation, and understands the fast‐paced nature of a veterinary clinic.
Your responsibilities will include:




Managing the day-to-day operation of the reception area
Coordinating appointments, bookings, and daily schedules
Greeting clients and patients and creating a welcoming clinic experience
Handling client enquiries in person, over the phone, and via email
Managing admission and discharge paperwork
Processing payments and managing accounts
Coordinating client communications and follow-up appointments
Supporting workflow between reception, nursing, and veterinary teams
Assisting with preventative healthcare reminders and client education
Supporting administrative tasks and clinic operations as required
Maintaining accurate client and patient records
Helping ensure exceptional customer service is consistently delivered
This is a role where strong organisation, attention to detail, and relationship‐building skills are essential.
About You
We're looking for someone who:
Has previous experience working within the veterinary industry
Has experience in veterinary reception, client care, practice administration, or a similar role
Understands veterinary terminology and clinic workflows
Has proven reception and customer service experience
Is confident coordinating appointments and managing competing priorities
Demonstrates excellent communication and relationship-building skills
Is highly organised and detail-oriented
Can remain calm and professional in a busy environment
Enjoys working collaboratively with veterinarians, nurses, and clients




Has experience using veterinary practice management software such as RxWorks (highly regarded)
Brings a positive, proactive, and team‐focused attitude
Most importantly, you're someone who genuinely enjoys helping clients, supporting your team, and ensuring every patient and pet owner receives an exceptional experience.
Why Join Greencross?
As part of one of Australia's largest veterinary networks, you'll have access to fantastic benefits and opportunities to grow your career.
Benefits include:
Ongoing continuing education and professional development opportunities
Access to LinkedIn Learning and other development platforms
Career progression opportunities across our national network
Access to a broad community of veterinary professionals
Staff discounts on veterinary services and products, including Royal Canin
Access to Fitness Passport
Access to Pounce, providing discounts across travel, retail, fuel, entertainment, and more
Confidential Employee Assistance Program (EAP)
Mental health and wellbeing support programs
A genuine commitment to work‐life balance
Why Live & Work in Deeragun?
Located in Townsville's northern suburbs, Deeragun offers the perfect combination of convenience, affordability, and North Queensland lifestyle.
Easy access to stunning beaches and coastline
Close proximity to The Strand and Magnetic Island
Year-round sunshine and outdoor living
Family-friendly communities and local amenities
National parks, walking trails, and weekend adventures nearby
Affordable living compared to many larger Australian cities
A relaxed lifestyle while remaining connected to everything Townsville has to offer
Whether you're spending weekends exploring North Queensland, enjoying the coast, or simply looking for a better work‐life balance, Deeragun provides the ideal place to build your career.
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📌 Client Care Coordinator - Greencross Vets Deeragun (Townsville)
🏢 SmartRecruiters
📍 Townsville