Job Description
About the company
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We're partnering with a well-established national credit provider that's doing things differently. With a strong focus on people, integrity and positive customer outcomes, this is a business where you'll be supported, valued and given the prospect to grow. If you're looking for more than just another job, keep reading.
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About the job
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You'll work with customers who may be experiencing challenging financial circumstances, helping them find fair, realistic and practical solutions. This isn't about simply making a collection call. It's about listening, understanding each customer's situation and having genuine conversations that help move things forward. You'll join a supportive, inclusive and down-to-earth team where you can make a difference to customers and build valuable experience in financial services.
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Monday-Friday | 8:30am-5:00pm
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What you'll be doing
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Have meaningful conversations with customers with empathy, professionalism and respect
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Negotiate fair and realistic repayment solutions
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Support customers experiencing financial hardship
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Manage customer accounts in line with compliance requirements
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Maintain accurate records and documentation
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Identify ways to improve processes and customer outcomes
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About You
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You might come from collections, customer service, banking, lending, hardship or another customer-facing environment. We're looking for someone who is:
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A confident communicator who can handle sensitive conversations
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Empathetic and enjoys helping people
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A natural problem-solver
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Resilient, organised and proactive
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Comfortable working in a regulated environment
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Benefits
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Hybrid working
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Birthday leave + lifestyle leave
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Paid parental leave
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Free weekly Pilates
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CBD location with an easy commute
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Supportive, inclusive and down-to-earth team culture
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If you're looking for a role where you can help people, develop your financial services career and be part of a team that cares, we'd love to hear from you.
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Additional Information
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Brisbane CBD location
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$65,000 - $75,000 + super
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Hybrid Available
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📌 Customer Service & Collections Officer (Queensland)
🏢 IAS RECRUITMENT
📍 Queensland