Job Description Role Summary The Service Design Specialist is responsible for designing, governing, transitioning, and continuously improving technology services within an Operations Technology workplace.
The role focuses on establishing service management frameworks, maintaining service catalogues, supporting commercial and governance processes, and ensuring services are effectively transitioned into operational support.
Core Responsibilities Service Design Design and implement services for Operations Technology projects in alignment with ITIL standards.
Develop service models, support structures, and operational processes for new and existing services.
Ensure service designs meet operational and business requirements.
Service Catalogue Management Maintain and enhance the Operations Technology service catalogue.
Manage service definitions, service offerings, and supporting documentation.
Ensure service catalogue information remains accurate and current.
Service Governance Support governance processes related to service planning, delivery, and management.
Contribute to the development and maintenance of service governance frameworks.
Ensure services are delivered in accordance with established policies and standards.
Commercial Analysis Support service scoping, costing, and delivery activities.
Conduct commercial analysis to support service design decisions and service opportunities.
Evaluate service options from operational and financial perspectives.
Service Transition Lifecycle Management Develop and manage processes for onboarding new services into operational environments.
Support service transition activities and operational readiness requirements.




Manage service discontinuation processes to ensure minimal business disruption.
Stakeholder Engagement Collaborate with service delivery teams and operational stakeholders.
Support effective communication and coordination across service delivery groups.
Build strong working relationships to promote service governance and operational effectiveness.
Documentation Continuous Improvement Maintain service documentation under version and release management controls.
Ensure documentation is accurate, approved, and up to date.
Identify opportunities to improve service design, governance, and service management processes.
Essential Skills Experience Service Management Service Design Service Transition Service Lifecycle Management Service Catalogue Management Service Governance Governance Commercial Governance Frameworks Governance Processes Commercial Analysis Service Costing and Scoping Process Operations ITIL-based Service Management Process Development and Improvement Version and Release Management Continuous Service Improvement Stakeholder Management Stakeholder Engagement Cross-functional Collaboration Communication and Relationship Management Qualifications Relevant tertiary qualification in:



Information Technology Service Management Related discipline Requirements Role Summary The Service Design Specialist is responsible for designing, governing, transitioning, and continuously improving technology services within an Operations Technology environment.
The role focuses on establishing service management frameworks, maintaining service catalogues, supporting commercial and governance processes, and ensuring services are effectively transitioned into operational support.
________________________________________ Core Responsibilities Service Design • Design and implement services for Operations Technology projects in alignment with ITIL standards.
• Develop service models, support structures, and operational processes for new and existing services.
• Ensure service designs meet operational and business requirements.
Service Catalogue Management • Maintain and enhance the Operations Technology service catalogue.
• Manage service definitions, service offerings, and supporting documentation.
• Ensure service catalogue information remains accurate and current.
Service Governance • Support governance processes related to service planning, delivery, and management.
• Contribute to the development and maintenance of service governance frameworks.
• Ensure services are delivered in accordance with established policies and standards.
Commercial Analysis • Support service scoping, costing, and delivery activities.
• Conduct commercial analysis to support service design decisions and service opportunities.
• Evaluate service options from operational and financial perspectives.
Service Transition

📌 Service Designer (New South Wales)
🏢 Xpt Software Australia
📍 New South Wales