About the role: Sugar Australia is seeking a proactive and organised Operations Support Officer to join our Mackay team.
This is a varied, hands-on role providing day-to-day administrative and operational support across Production, Engineering, Technical, Quality and EHS, helping keep key site processes organised, accurate and running smoothly.
Reporting to the Operations Manager - Northern Loop, you'll support a broad range of activities including safety administration, document control, reporting, purchasing and invoicing, site logistics and employee administration.
You'll also play an important role in keeping systems and records up to date and identifying practical ways to simplify and improve administrative processes across the site.
We're looking for someone who enjoys working with different people and teams, takes a collaborative approach to their work, and is always willing to lend a hand.
You'll bring initiative, curiosity and a willingness to learn, while helping improve the way things are done over time.
The sweet things you'll be involved in: Providing administrative support across Production, Engineering, Technical, Quality and EHS teams Coordinating visitor inductions, contractor access, site safety requirements and PPE Managing data entry and administration across systems including SAP, Enablon, Team Assurance, Rapid Global, ELO and other operational platforms Supporting safety reporting, SHEQ meetings, action tracking and site communications Maintaining document control systems, training records, certifications and operational documentation Supporting audit and hygiene action tracking, including monitoring actions and close-outs Preparing reports, meeting minutes, certificates,



KPI data and operational records Raising purchase requisitions, processing purchase orders and supplier invoices through SAP Supporting month-end administrative processes and financial record accuracy Coordinating travel bookings, site events, catering, couriers and general site logistics Assisting with onboarding, offboarding, employee administration and site access arrangements Developing and maintaining administrative SOPs and identifying opportunities to automate manual processes and improve efficiency What we're looking for: Previous experience in office administration, ideally within manufacturing, industrial, heavy process, logistics or food production environments Strong Microsoft Office skills, particularly in Excel, Word, Teams and PowerPoint Experience with document control, data entry, purchase orders and invoice processing Experience using SAP is highly regarded Exposure to systems such as Power BI, Enablon, Team Assurance, Rapid Global or ELO will be advantageous Current driver's licence First Aid and Fire Warden training highly regarded Solid planning and organisational skills with the ability to manage competing priorities Excellent communication and relationship building skills A proactive approach with a focus on continuous improvement and problem solving High attention to detail and commitment to accuracy About Sugar Australia:



Sugar Australia has been a trusted name in Australian manufacturing for over 170 years and is a leading producer of sugar and ingredient solutions across retail, foodservice and industrial markets.
We operate refineries, packing facilities, bulk storage terminals and distribution sites across Australia, supporting some of the country's largest food and beverage brands alongside our well-known CSR Sugar retail products found in supermarkets nationwide.
With a strong operational footprint and manufacturing heritage, our teams play an important role in safely producing and moving essential products used in homes and businesses every day.
At Sugar Australia, our values of integrity, excellence, passion, innovation, teamwork and safety underpin the way we work and support one another across the business.
We're committed to creating an environment that supports strong operational performance, continuous improvement and ongoing people development.
What we offer: Competitive salary and benefits package and exclusive corporate discounts Health and wellbeing programs, regular social events, and employee recognition initiatives Ongoing learning and career development opportunities A friendly and collaborative culture, with a strong focus on our people and our customers Access to our product range – perfect for those with a passion for baking We are an equal opportunity employer and encourage applications from all backgrounds, identities and experiences.
Interested?
If you're keen to step into a hands-on administrative role that supports the people and processes behind a large operation, we'd love to hear from you.
Apply today and be part of something sweet.

📌 Operations Support Officer (North Mackay)
🏢 Wilmar Sugar
📍 North Mackay