Job Description As a Guest Experience Agent, you'll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure.
You'll be the calm in the chaos, the detail-checker, the vibe-setter, and the problem-solver.
This is a fast-paced, guest-facing role where your ability to connect, anticipate needs, and move with confidence makes all the difference.
Key Functions Deliver an exceptional, personalised check-in and check-out experience Respond to guest requests with warmth, professionalism and urgency Manage reservations, room allocations and guest billing with accuracy Maintain strong knowledge of hotel facilities, services and local hotspots Coordinate guest requests and VIP arrangements with internal teams Support group arrivals,



events and guest logistics when required Take ownership of service recovery and resolve issues end-to-end Follow hotel policies, procedures, and safety/security standards Qualifications Previous hotel reception / guest services experience preferred Opera Cloud (PMS) experience highly regarded Calm under pressure, proactive and solutions-focused Solid communication skills and attention to detail Available for a rotating roster incl.
weekends public holidays Professional presentation and positive attitude Must have full Australian working rights Additional Information Ready to Make Your Mark?
If you're energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we'd love to hear from you.

📌 Guest Experience Agent (Perth)
🏢 AccorHotel
📍 Perth