About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
VCAT
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including residential tenancies, planning and environment disputes, consumer and building matters, guardianship and administration, professional regulation and human rights.
VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role
This is an exciting opportunity to join VCAT as a Senior Manager, providing operational leadership across the People's Rights and Responsibilities Division.
Working closely with senior leaders, Members and Registry teams, you will oversee performance, case management and service delivery, lead operational improvement initiatives, and drive consistent, high-quality outcomes for tribunal users.
This role is ideal for a strategic and collaborative leader who enjoys solving complex problems,



leading change and improving services in a dynamic justice environment.
You will be responsible for:
* supporting operational delivery across Practice Areas by working closely with the Director, Members, Practice Leads, Team Managers and Registry teams
* providing guidance and support on workload planning, service delivery, risk management and case management practices
* monitoring worklows, caseloads and performance through data analysis and identify emergin issues
* leading operational improvement projects and initiatives to improve efficiency, consistency, service quality and user outcomes
* coordinating responses to complex operational and cross-team issues through strong collaboration
* providing expert proecedural and operational advice to support business planning, service delivery and continuous improvement
The position is fixed term for 9 months
About You
The ideal candidate will bring:
proven experience leading complex operational teams and delivering high-qulaity services in a fast-paced, customer-focused environment
robust leadership skills, with the ability to influence, coach and build capability across diverse teams and stakeholders
sound judgement and analytical capability, with a track record of solving complex operational challenges and making evidence-based decisions
experience driving continuous improvement,



transformation and change initiatives that deliver measurable business and service outcomes
ability to interpret complex legal, procedural or policy frameworks and translate them into practical operational solutions
strong stakeholder management skills, with experience building trusted relationships and providing credible advice to senior leaders
How to apply
Click the 'Apply Now' button, ensuring you include the following in your application:
A resume
* A short cover letter
Other information
CSV is the employer of staff at Courts Group.
CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity.
Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening.
These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

📌 Senior Manager (Melbourne)
🏢 Court Services Victoria
📍 Melbourne