Close Inclusive Collection Job Postings Notification
"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Andaz Gold Coast is looking for a warm, intuitive and effortlessly welcoming Front Office Host to join our team.
At Andaz, hospitality is personal.
It's a conversation that continues a little longer, a local recommendation that leads somewhere unexpected and a genuine sense that every guest is seen, not simply checked in.
As a Front Office Host, you'll be at the heart of that experience.
You'll welcome guests into the hotel, create thoughtful arrivals and departures, respond to requests with confidence and share your knowledge of the Gold Coast in a way that feels natural and considered.
You'll help shape the mood from the moment guests arrive.
Some days will be lively and social.
Others will be calm and unhurried.
You'll read the moment, trust your instincts and bring your own personality to every interaction.
What you'll do
Welcome guests with warmth, confidence and genuine care
Create smooth, personal check-in and check-out experiences
Build meaningful connections and anticipate guest needs
Share local knowledge, recommendations and hidden gems
Respond to questions, requests and feedback with a calm, solutions-focused approach
Coordinate with colleagues across the hotel to create a seamless stay
Maintain accurate guest information and complete front office procedures
Support room moves, payments, reservations and other daily hotel operations




Help create a welcoming and polished arrival experience at all times
Qualifications
What you'll bring
Experience in front office, guest services or a similar hospitality role
A natural ability to connect with people from all backgrounds
Strong communication skills and confidence using hotel systems
A calm, organised approach in a fast-moving environment
Good local knowledge, or a genuine curiosity to discover and share the best of the Gold Coast
The flexibility to work across a rotating roster, including weekends and public holidays
A cooperative spirit, positive energy and an eye for the small details
Must already have current and ongoing working rights for Australia
Why Andaz?
Andaz is a different kind of hotel.
We create experiences that feel connected to their surroundings, shaped by local culture and brought to life by the people who work here.
At Andaz Gold Coast, ocean light meets hinterland hush.
Our spaces, food, drinks and service are inspired by the people, makers and stories of this place.
We're curious, creative and proudly individual, and we want our colleagues to feel comfortable bringing their own perspective to work.
You'll join a team that values genuine connection over scripted service, thoughtful details over routine and memorable experiences over the expected.
You'll have the opportunity to grow your hospitality career in a hotel where your ideas, personality and local knowledge are part of what makes the experience special.
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