The role: The Key Account Coordinator supports the Key Account Manager in a team of 5 people, by coordinating vehicle relocation requests across Australia.
The role receives requests from removalist / relocation companies, confirms the details of the end customer's vehicle movement, arranges pricing, prepares quotes and coordinates accepted bookings through to completion.
Usual office hours, Monday-Friday Key Responsibilities Receive and coordinate vehicle relocation requests across Australia.
Confirm vehicle, collection, delivery, timing and access requirements.
Prepare quotes and arrange bookings through transport management systems.
Coordinate the movement of cars, caravans, boats, jet skis and other approved vehicles.
Keep customers and vehicle owners informed throughout the relocation process.
Follow up delays, changes and service issues, escalating where required.
Work with operations, pricing teams, agents and service providers to coordinate bookings.
Support the Key Account Manager with customer updates, reporting and account administration.
Maintain accurate records and ensure processes and systems are kept up to date.
About You You will ideally have: Experience in customer service, administration,



coordination or operational support.
Experience in logistics, transport, automotive, removals, fleet or a related industry.
Strong attention to detail and accurate data entry skills.
Excellent verbal and written communication skills.
Strong customer service skills and the ability to manage customer expectations.
The ability to manage multiple priorities in a fast-paced environment.
Good computer skills, including Microsoft Office and business systems.
The confidence to ask questions, identify missing information and follow issues through to resolution.
Desirable Experience with transport, booking or customer management systems.
Experience in a business-to-business customer service workplace.
Knowledge of vehicle movements, logistics or finished vehicle logistics.
Understanding of Australian metro, regional and interstate transport.
Experience with pricing, quotes or rate-based services.
Qualifications in logistics, supply chain, business, administration or customer service.
Key Account Coordinator – Relocations Department: Business Development Location

📌 Key Account Coordinator (Melbourne)
🏢 Talent Acquisition Group
📍 Melbourne