Job Description

Job Description: /n

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry . This role offers a adaptable schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

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You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities: /n

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Handle customer inquiries via phone andemail

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Assist clients with travel questions, reservations, and general support

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- Provide accurate information regarding destinations, policies, and procedures

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Maintain professional and courteous communication at all times

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Follow established company processes and service standards

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Document customer interactions as needed

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Qualifications: /n

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Strong verbal and written communication skills

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Customer service experience preferred, but not required

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Ability to work independently and manage time effectively

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Basic computer skills and comfort using online systems

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Attention to detail and a customer-first mindset

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Interest in the travel industry is a plus

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What We Offer: /n

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Flexible scheduling options (part-time or full-time)

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Training and ongoing support

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Opportunities for advancement within the travel industry

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Supportive and team-oriented work environment

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📌 Customer Service Representative - Travel Industry (Flexible Schedule) (Townsville)
🏢 Hjbtravels
📍 Townsville