Job Description

About the role

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Mater Private Hospital Gold Coast has an exciting opportunity for a customer-focused Administrator. The successful applicant will be offered Permanent Part time employment - 32 hours per week.

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The successful Candidate will need to participate in a 24/7 roster inclusive on night shifts

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In this role you will be providing high-quality administrative support while contributing to the delivery of exceptional service for our patients, visitors and clinical teams.

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Working closely with the Administration Team Leader/Manager and wider multidisciplinary team, you will proactively manage a range of administrative, business support and coordination activities. You will work with a degree of autonomy, balancing competing priorities while maintaining a strong focus on patient experience, data quality, operational efficiency and continuous improvement.

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Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

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What you'll be doing

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- Providing a high level of administrative support to clinical and operational teams.

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- Delivering exceptional customer service to patients, visitors, medical practitioners and staff.

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- Managing reception activities, including patient admissions and discharges.

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- Conducting health fund eligibility checks and processing patient payments.

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- Supporting bookings, appointments, admissions and course enrolments.

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- Assisting with banking reconciliation, purchasing and inventory management.

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- Coordinating maintenance requests and general operational support activities.

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- Performing clinical transcription, records management and patient information requests.

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- Monitoring and maintaining data quality, identifying and correcting discrepancies as required.

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- Supporting rostering activities in line with relevant work instructions and enterprise agreements.

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About you

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- Exceptional customer service skills and a patient-centred approach.

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- Strong organisational skills with the ability to manage competing priorities and meet deadlines.

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- Excellent written, verbal and interpersonal communication skills.

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- Proven ability to work both independently and collaboratively within a team environment.

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- Strong attention to detail and the ability to analyse information to identify issues and implement solutions.

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- Confidence using Microsoft Office applications and healthcare information systems.

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- Well-developed problem-solving, decision-making and critical thinking skills.

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- Experience working within a hospital, healthcare or medical setting (desirable)

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- Knowledge of health information systems and patient administration processes.

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Why join us?

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Mater is Queensland's largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare , education , fundraising & philanthropy and research . With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

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At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation,



education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

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What's in it for you?

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- Career growth opportunities across healthcare, corporate, research and leadership pathways

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- Professional development and learning through Mater Education, external partners and internal development programs

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- Generous salary packaging to help maximise your take-home pay

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- Health and wellbeing support, including EAP, pastoral care and discounted private health insurance

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- Fitness Passport access and a range of lifestyle, retail and travel discounts

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- Discounted parking and reduced prices at Mater cafés and coffee outlets

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- A supportive culture where your contributions are recognised and your development matters

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Whether you're looking to grow your career, develop current skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

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Be part of something bigger. Make your move with Mater .

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Applications close (two weeks after advertising date) - please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW.

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Direct applications only - we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre employment checks (including criminal history, working rights, medical and working with children checks).

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Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage .

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Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

📌 Administration Officer (Townsville)
🏢 MaterNews
📍 Townsville