- Location: We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to apply
- Hours: Work patterns will vary from week to week, making it ideal for someone seeking flexibility

About the role

At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Assistant, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.

You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance. Whether it's a question about their balance, a benefit, or insurance, you'll be there to support them with empathy, confidence and clarity.

What you'll do

- Respond to inbound customer calls and emails with professionalism and care
- Process routine updates to customer records
- Issue standard customer documents and correspondence
- Assist customers with website access and general enquiries
- Maintain accurate records of customer interactions
- Work collaboratively to meet team service standards and deadlines
- Contribute to a positive, customer-focused team culture

What we're looking for

- Experience in a customer-facing role
- Empathetic, calm and confident communicator
- Quick thinker who's comfortable learning new systems and processes
- Understanding of privacy, compliance and professional standards

Why join CSC?
- This is a casual prospect offering flexible hours. The successful candidate will work on an as-needed basis,



with hours varying depending on operational requirements. We value flexibility and will work with you to provide a schedule that supports both business needs and personal commitments where possible
- Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported

How to apply?

To apply for this chance, please submit your application via the apply link in this advertisement.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

- Please note: no agency applications accepted

What you'll get in return - A career where you'll belong

At CSC, we're committed to more than super - we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise - it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We're proud to be an equal opportunity employer - and proud of the progress we're making.

Join a workplace where you can thrive, grow, and belong.

Learn more about CSC and our benefits:
https://www.csc.gov.au/about-csc/careers

📌 Customer Engagement Assistant (Canberra)
🏢 Commonwealth Superannuation
📍 Canberra