Take the next step in your career with this exciting opportunity within eHealth. The Training and Development Officer role will be primarily responsible for the onboarding and training of the team’s “Customer Service Officer” role which plays a pivotal support function by providing a single point of contact for first level Information Communications and Technology (ICT) services for all Queensland Health departments and Health Services.

Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group IT & Telecommunications
Classification AO5
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQ693688
Closing date 14-Oct-2026
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 16/11/2026 - 30/06/2027
Contact person Liana Rendace
Contact details 3542 5009
Access the

What you'll do

- Design, develop and implement learning and knowledge management artefacts including online content and eLearning resources utilising up-to-date learning and knowledge management systems, applications, and tools.
- Deliver complex ITSM training to a diverse range of learners, utilising a variety of delivery methods, underpinned by adult learning principles, and providing ongoing support to ensure learning outcomes are achieved.
- Analyse, design, develop, assess, evaluate, and deliver existing learning & knowledge management deliverables to ensure effective knowledge transfer and business improvement outcomes.
- Develop and maintain strong relationships to support successful outcomes by engaging with stakeholders and providing feedback on learners' development needs and performance.
- Contribute to the continual quality improvement activities of ICT support Services processes to ensure efficient and accurate

About you

We are searching for someone who has:

- Demonstrated experience with designing, developing, and delivering innovative and engaging blended learning solutions incorporating best practice training methodologies.
- High level communication, interpersonal and problem-solving skills including consultation and negotiation with a diverse range of stakeholders.
- Ability to work in a collaborative environment, whilst being receptive to feedback to ensure that the learning & knowledge management materials developed are fit for purpose and in line with eHealth's operational and strategic vision.




- Experience in or the ability to acquire the application of ITSM support processes at an operational level to analyse, design, develop, implement, and evaluate learning & knowledge management initiatives and communication of the change.
- Proven ability to work in a team environment developing effective working relationships with team members and
- A proven track record working with minimal supervision including the ability to plan and meet priorities, accountabilities, key performance indicators and deadlines.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

- 12.75% superannuation
- 17.5% leave loading

Employee wellbeing & development
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.





Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

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📌 Training and Development Officer (Brisbane)
🏢 Queensland Government
📍 Brisbane