Customer Experience Expert – 6 month Contract

Shepparton O’Brien

Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

- Roster: Monday to Friday

- Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.

- Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

- Delivering warm, professional face‑to‑face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‑person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

- Strong customer service experience (face‑to‑face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem‑solve and create customer‑focused solutions
- Strong time management and ability to prioritise in a busy setting
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver’s licence (essential)
- Full Australian work rights (essential)

Why Join Us?

- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand

Customer Experience Expert – 6 month Contract

Shepparton O’Brien

Job Description

Are you wanting to work for an organisation that values their people,



invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

- Roster: Monday to Friday
- Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.

- Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

- Delivering warm, professional face‑to‑face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‑person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

- Strong customer service experience (face‑to‑face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem‑solve and create customer‑focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver’s licence (essential)
- Full Australian work rights (essential)

Why Join Us?

- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs




- Work with a respected national brand

Customer Experience Expert – 6 month Contract

Shepparton O’Brien

Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

- Roster: Monday to Friday
- Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.

- Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

- Delivering warm, professional face‑to‑face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‑person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

- Strong customer service experience (face‑to‑face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem‑solve and create customer‑focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver’s licence (essential)
- Full Australian work rights (essential)

Why Join Us?

- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand

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📌 Service Advisor – Customer Experience Specialist (Greater Shepparton City)
🏢 McRae Motors
📍 Greater Shepparton City