Customer Experience Expert - 6 month Contract

Location: Shepparton, Victoria

Contract type: Permanent Part‑Time | 20 hours per week, 6‑month contract ending 23 March 2027 with the possibility of extension.

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

- Delivering warm, professional face‑to‑face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‑person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries

We’re looking for someone who brings professionalism, energy and initiative to the team.

- Strong customer service experience (face‑to‑face preferred)
- Excellent verbal and written communication skills




- Professional presentation and a positive attitude
- Ability to problem‑solve and create customer‑focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver’s licence (essential)
- Full Australian work rights (essential)

- Supportive, team-oriented team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand

Privacy: To review and consider your application, O’Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use.

Agencies: O’Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O’Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

Equal Opportunity: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status or any other category protected by law.

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