Job Description

HVAC Technical Customer Support Specialist | Step Into an Office-Based Role n

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- Multiple locations — Sydney, Brisbane, Adelaide, Melbourne or Perth
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- Stay connected to field and workshop environments while building your technical
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- Combine technical support, troubleshooting, warranty and service operations
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- Multiple locations — Sydney, Brisbane, Adelaide, Melbourne or Perth
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- Stay connected to field and workshop environments while building your technical
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- Combine technical support, troubleshooting, warranty and service operations
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GENERAL AUSTRALIA (formerly Fujitsu General Australia) - A leading supplier of air conditioning solutions. n

About General Australia

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GENERAL AUSTRALIA is a leading supplier of air conditioning solutions. At General Australia, we're not just a leading supplier of air conditioning solutions — we're your partners in creating perfect climates.With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance. Our range is a testament to versatility and style, offering cost-effective solutions for every need, whether you're cooling a cosy home or a bustling business.Our lineup includes sleek, designer options that seamlessly blend with modern interiors, proving that functionality and aesthetics can go hand in hand. But we don't stop at delivering top-notch products. Our commitment extends to providing unparalleled service through a robust network of offices, warehouses, and service technicians located in every major capital city across Australia.We're driven by a simple goal: to be Australia's Favourite Air. That means going beyond being a leading air conditioning brand — it means being the best company to work with, ensuring every interaction is marked by quality, reliability, and exceptional customer care.

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When it comes to teamwork, we turn every challenge into success — PRESTO — because together, with a little magic, we're unstoppable.

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HVAC Technical Support Specialist - Get off the tools while using your expertise!

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- Established global organisation
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- Amazing culture, outstanding training and employee perks
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- Supportive team with solid leadership
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Technical Support | Refrigeration & Air Conditioning | Multiple Australian Locations n

What's on offer

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- National opportunity — work from an office in Sydney, Brisbane, Adelaide, Melbourne or Perth
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- Flexible working hours — typically 9am–5pm or 8am–4pm, with earlier/later options available
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- Technical role combining customer support, product knowledge and problem-solving
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- Opportunity to stay connected with field and workshop environments
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- Exposure to training, service operations and product development
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- Opportunity to work with service agents, dealers, contractors and internal teams
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- Variety across technical support, warranty, spare parts and service operations
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About the Role n

Love solving technical problems and helping people find the right solution?

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This is an opportunity to put your refrigeration and air-conditioning expertise to work in a role that goes beyond traditional technical support.

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You’ll provide technical advice to customers, service agents and internal teams while staying connected to the products through field, workshop and service exposure.

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You’ll also have the opportunity to contribute to training, warranty support, service processes and product feedback — giving you plenty of variety and ways to use your industry knowledge.

Key Responsibilities n

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- Provide technical advice and support to trade and retail customers
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- Assist with customer complaints and technical enquiries
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- Support service agents with repairs and service requirements
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- Assist with warranty claims, warranty parts and labour claims
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- Support spare parts personnel with technical information and order requirements
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- Attend service calls and commissioning activities for training
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- Assist in the workshop where required
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- Provide limited product installation support
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- Assist with developing training materials and training service agents
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- Keep product and technical knowledge up to date
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- Prepare service reports and provide feedback on product issues
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- Assist with developing service procedures and processes
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- Support field service claims and spare parts orders
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- Identify and report persistent or unusual technical issues
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About You nn
- Refrigeration and Air Conditioning trade qualifications
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- Current ARCtick licence
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- Supervisors or Contractors licence
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- Customer service experience
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- Relevant industry and field experience
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- Robust technical and product knowledge
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- Good computer skills
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- A logical and practical approach to problem solving
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- Strong communication and relationship-building skills
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- A genuine customer focus
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- The ability to work collaboratively as part of a team
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A First Aid certificate, driver's licence and people management experience would also be desirable.

Why Join? n

If you enjoy variety and want to keep building on your technical expertise, this role gives you the opportunity to work across more than just one area of the business.

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You’ll combine technical support, customer service, service operations, training and product development, while staying connected to the practical side of the industry.

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And with offices across Sydney, Brisbane, Adelaide, Melbourne and Perth, there's flexibility around where you can be based, along with some flexibility around your working hours.

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📌 HVAC Technical Customer Support Specialist | Step Into an Office-Based Role (New South Wales)
🏢 Katz Recruitment
📍 New South Wales