Job Description

Account Manager - ICT & Managed Services n

BluBiz Solutions is seeking an experienced ICT Account Manager to join our Melbourne sales team. You will own day-to-day relationships with a portfolio of established mid-market and enterprise clients, ensuring they receive exceptional service and real value from the technology we deliver and manage for them.

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This is a portfolio management and growth role. Growth comes from the accounts you look after, supported by our solution architects, technical specialists, and senior sales team on complex, multi-domain opportunities.

Key responsibilities n

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- Managing and developing relationships with existing clients to maximise satisfaction and lifetime value
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- Owning the commercial relationship, including quotes, proposals, orders, pricing and contract renewals
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- Identifying and progressing upsell and cross-sell opportunities across our full service portfolio
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- Working with solution architects and technical specialists to scope and position solutions
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- Monitoring account health and addressing concerns proactively before they become issues
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- Preparing and delivering regular account reviews and business performance updates to client stakeholders
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- Managing the renewals pipeline so contracts, subscriptions, and support agreements are addressed ahead of expiry
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- Maintaining accurate client, opportunity, and forecast data in our CRM
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- Working with vendors, carriers, and distributors on competitive pricing, deal registration, and partner funding
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- Representing BluBiz professionally at client meetings and industry events
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About you nn
- Proven experience as an Account Manager or in a similar client-facing sales role within the ICT or telecommunications sector. This is essential.
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- Experience gained within a managed services provider, systems integrator,



or ICT solutions provider
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- Strong working knowledge and a demonstrated track record across our domains: networking and connectivity, cybersecurity, cloud, unified communications and modern work, mobility, and managed IT services
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- Exposure to the kinds of solutions we sell, such as SD-WAN and SASE, SIEM, and managed SOC services, and Microsoft 365, Intune, and Defender
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- Familiarity with the vendors we partner with, including Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike, and how their partner and deal registration programs work
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- Experience managing mid-market to enterprise clients
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- Strong understanding of both pre-sales and post-sales processes in a B2B technology environment
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- Commercial acumen across quoting, pricing, margin management, and negotiation, with a track record of meeting or exceeding targets
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- Excellent communication and interpersonal skills, with the ability to build lasting client relationships
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- Ability to manage multiple accounts simultaneously while maintaining high service standards
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- Strong organisational and time-management skills, with meticulous attention to detail and consistent follow-through
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- Proficiency with CRM systems
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- Full Australian working rights and a current driver's license
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- You do not need to be an engineer. Our solution architects and specialists handle the design work.



You do need to have a credible conversation with a client across these areas and know when to bring in the right person.
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What we offer n

At BluBiz Solutions, we value our people and are committed to a supportive and rewarding work environment. We offer a competitive salary package commensurate with experience, together with the following:

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- Flexible and hybrid working arrangements
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- Real investment in your development, including vendor training and certification across Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike
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- A performance-based bonus scheme
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- A defined portfolio of established clients
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- A full technical bench behind you across every domain we sell
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- A cooperative team culture
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- Melbourne CBD office with direct public transport access
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- Room to grow well beyond account management, with paths into specialist, strategic, and leadership roles
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About us n

BluBiz Solutions is an award-winning, Australian-owned ICT managed services provider headquartered in Melbourne. We design, deliver and manage technology environments for mid-market and enterprise organisations across networking and connectivity, cybersecurity, cloud, modern work and unified communications, mobility and managed IT services.

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We are a three-time CRN Fast 50 company, ISO 27001-certified end-to-end, a top-50 Australian Telstra partner, and a 2025 Cisco Partner Winners Circle recipient. Our clients span healthcare, education, aged care, not-for-profit, retail, construction, and many other sectors, with many of those relationships long-term.

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We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, please let us know.

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📌 Account Manager - ICT & Managed Services (Victoria)
🏢 BluBiz Solutions
📍 Victoria