Customer Service & Warranty Specialist

Location: Brooklyn

Remuneration: $80,000 - $90,000 + Super

Employment Type: Permanent

Role Purpose

As our Customer Service & Warranty Specialist, you'll be the key link between our customers and internal teams, managing warranty claims, investigating product concerns, and delivering exceptional customer outcomes.

Key Responsibilities

- Warranty Claims Management – Review, assess and process warranty claims in line with company policies and guidelines; collect and evaluate supporting information including photos, service records and failure details; communicate claim outcomes clearly and professionally; maintain accurate claim records and documentation within company systems.
- Customer Support & Issue Resolution – Act as the primary point of contact for customer warranty enquiries; deliver a high level of customer service while managing expectations throughout the claims process; work closely with customers and internal stakeholders to achieve timely and effective resolutions; Escalate complex matters where required.
- Investigation & Continuous Improvement – Collaborate with Quality, Manufacturing and Engineering teams to investigate warranty concerns and identify root causes; monitor warranty trends and contribute to improvement initiatives that enhance product quality and customer satisfaction; assist with warranty reporting, analysis and process improvements.




- Qualifications & Experience – Previous experience in a customer service, warranty, claims or administrative role; experience with ERP, CRM or other business systems would be advantageous; experience within manufacturing, automotive, transport, heavy vehicle or industrial environments will be highly regarded.
- What You’ll Bring – A customer‑first mindset and passion for delivering excellent service; Strong communication and relationship‑building skills; The ability to investigate issues, analyse information and identify practical solutions; Confidence interpreting technical information and product documentation; Strong organisational skills and attention to detail; A team-oriented approach and the ability to work effectively across multiple teams.
- Why Join Freighter Group – At Freighter Group, we are committed to delivering industry‑leading products and exceptional customer experiences. This role offers the opportunity to work closely with customers and internal stakeholders while contributing to product quality improvements and business success across Australia.

EEO Statement

Our diversity and inclusion is a business priority; we welcome talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group. All applicants with the right to live and work in Australia are encouraged to apply.

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