Auto & General Australia is seeking a Telephony Real-Time Analyst to provide real-time insights into call centre performance and guide improvements within Recoveries and Settlements. You will monitor metrics, identify deviations, and develop dashboards for the Claims Operations team.
The role requires robust analytical skills, experience with telephony tools and data visualization, and excellent communication with stakeholders across levels.
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📌 Real-Time Telephony Analyst: Optimize Call Ops (Brisbane City)
🏢 Auto & General Australia
📍 Brisbane City
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