Teddi Lab is looking for a hands-on and customer-focused Store Manager to lead the daily operations of our concept store. This role is responsible for driving store performance, building a high-quality customer experience, managing the retail team, and ensuring that the store reflects the brand’s image, product positioning and service standards.

As the Store Manager, you will act as the key person on the ground, overseeing sales, team management, store operations, visual merchandising, stock control and customer engagement. This role requires someone who is commercially minded, highly organised, proactive, and confident in managing a fast-paced retail environment.

Store Manager

Teddi Lab Concept Store by Unichi

About the Role

Teddi Lab is looking for a hands-on and customer-focused Store Manager to lead the daily operations of our concept store. This role is responsible for driving store performance, building a high-quality customer experience, managing the retail team, and ensuring that the store reflects the brand’s image, product positioning and service standards.

As the Store Manager, you will act as the key person on the ground, overseeing sales, team management, store operations, visual merchandising, stock control and customer engagement. This role requires someone who is commercially minded, highly organised, proactive, and confident in managing a fast-paced retail environment.

Key Responsibilities
1. Store Operations Management

- Oversee the day-to-day operations of the Teddi Lab Concept Store.

- Ensure the store is well-presented, clean, organised and fully operational at all times.

- Manage opening and closing procedures, cash handling, POS operations and daily store reporting.

- Maintain store standards in line with company policies, brand guidelines and operational requirements.

- Identify and resolve day-to-day store issues quickly and professionally.

- Ensure compliance with workplace health and safety, retail procedures and company policies.

2. Sales Performance & Commercial Delivery

- Drive store sales performance and work towards achieving daily, weekly and monthly sales targets.

- Monitor key retail metrics, including sales conversion, ATV, UPT,



foot traffic and customer engagement.

- Analyse store performance and provide feedback on sales trends, product performance and customer behaviour.

- Support promotional activities, campaign execution and in-store selling strategies.

- Identify opportunities to improve sales, customer experience and store productivity.

3. Customer Experience & Brand Representation

- Deliver a warm, professional and engaging customer experience.

- Ensure all team members understand the brand, product benefits and service expectations.

- Act as a brand ambassador for Teddi Lab and create a strong first impression for customers.

- Handle customer enquiries, feedback and complaints in a professional and solution-oriented manner.

- Build strong customer relationships and support repeat purchase and customer loyalty.

4. Team Leadership & Staff Management

- Lead, coach and motivate the store team to deliver strong sales and service performance.

- Support recruitment, onboarding, training and performance management of retail staff.

- Prepare and manage staff rosters based on business needs, traffic patterns and labour budget.

- Set clear expectations for team members and provide regular feedback.

- Create a positive, accountable and high-energy store culture.

- Ensure team members are well-trained on product knowledge, selling skills, store procedures and customer service standards.

5. Product Knowledge & Selling Capability

- Develop a strong understanding of Teddi Lab products, key ingredients, benefits, target customers and selling points.

- Train the team to confidently introduce products and recommend suitable solutions to customers.

- Provide feedback to the business on customer preferences, product questions and market insights.

- Support product launches, sampling activities,



customer education and in-store demonstrations.

6. Visual Merchandising & Store Presentation

- Execute visual merchandising guidelines and maintain strong product presentation.

- Ensure displays, testers, signage, promotional materials and store assets are well maintained.

- Provide feedback on display effectiveness, customer interaction and store layout.

- Support campaign setups, seasonal updates and in-store brand activations.

7. Inventory & Stock Management

- Monitor stock levels and ensure sufficient product availability.

- Conduct stock counts, manage stock replenishment and report discrepancies.

- Work closely with the operations team to manage deliveries, stock transfers and inventory accuracy.

- Minimise stock loss, damage and wastage through effective store control.

8. Reporting & Cross-functional Collaboration

- Provide regular updates on store sales, customer feedback, team performance and operational issues.

- Work closely with head office teams, including Retail Operations, Marketing, Brand, Product and HR.

- Support in-store events, campaign launches, VIP customer activities and brand initiatives.

- Share market insights and customer feedback to help improve store strategy and product communication.

Requirements

- Proven experience as a Store Manager.

- Experience in beauty, wellness, skincare, health supplements, lifestyle, FMCG or premium retail is preferred.

- Solid customer service mindset and ability to create a high-quality in-store experience.

- Good commercial sense with the ability to drive sales and manage store KPIs.

- Strong team leadership, coaching and communication skills.

- Hands‑on, responsible and comfortable working in a growing business environment.

- Strong organisational skills and ability to manage rosters, stock, reporting and daily operations.

- Confident in product selling, customer engagement and team training.

- Ability to work flexible retail hours, including weekends and public holidays when required.

- Good English communication skills; Mandarin or other language skills would be an advantage.

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📌 【Teddi Lab by Unichi】Store Manager (Sydney)
🏢 Unichi Wellness
📍 Sydney