What you’ll do in this role:

- Addressing employee queries and resolving complex HR-related issues with expertise, serving as a secondary escalation point for employee matters leveraging in-depth HR knowledge.
- Tracking SLAs and managing employee concerns through ServiceNow, ensuring timely resolution and follow-up.
- Providing the HR team with reports and data analysis on a recurring basis, plus upon request.
- Completing regular internal audits on HR systems while supporting ad-hoc external audits through in-depth data analysis.
- Providing recommendations on how to fix identified issues in HR systems (currently SuccessFactors/ADP) and working with internal teams and system providers to resolve them.
- Overseeing the coordination of key employee transitions (e.g. onboarding) and cyclical processes across the employee life cycle, ensuring a seamless integration experience.
- Ownership of the time and absence system (ADP Workforce Manager (WFM)), including overseeing submissions and providing advanced support for payroll queries.
- Analysing ServiceNow data to identify trends and implement strategies for enhancing efficiency and employee satisfaction.
- Closely supporting the Director of HR Operations APAC in various projects and stepping in to push key initiatives forward if necessary.
- Assisting with driving initiatives set as part of HR Operations roadmap/priorities at Paramount.
- Coaching coordinators to uplift capability in process/knowledge while keeping process documentation current to improve information retention in the team.

What we’re looking for in an HR Operations Specialist? Whats important?

- We need someone who is focused and highly skilled in HR Operations, working with HR data, reporting & analysis, improving systems & processes, and providing great support to people across the business
- Relevant tertiary qualifications in Human Resources, Business, or a related field
- Demonstrated experience (3-5 years ideally)



in HR Operations with tasks involving analytics, ER, comp & bens, etc
- Solid payroll exposure including knowledge of payroll processing and addressing payroll-related queries - our HR Ops team handle all payroll-related enquiries
- Advanced skills in Microsoft Office suite, with key focus on Excel to an advanced level
- Experience with core HR systems such as SuccessFactors, ADP WFM, including identifying and troubleshooting system issues
- Strong knowledge of Australian employment law and experience interpreting Enterprise Agreements
- Proven experience in analysing HR data and presenting findings in a clear and engaging manner
- Excellent communication skills for interacting with employees, management and external stakeholders
- High level of attention to detail and handling confidential information
- Ability to calmly and confidently multi-task, prioritise responsibilities and meet deadlines
- Ability to play well with others and enjoy a collaborative team environment
- Proactive and curious in identifying HR-related issues and opportunities for improvements

Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.

Were honoured to have been named on Diversity Council Australias annual list of Inclusive Employers in and .



This acknowledgment highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.

Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.

What We Offer:

- Attractive compensation and comprehensive benefits packages. Check out our full list of perks here: An exciting and fulfilling opportunity to be part of one of Paramounts most dynamic teams.
- Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
- Explore life at Paramount: is an equal opportunity employer (EOE) including disability/vet.
- At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee perks/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
- If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.

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📌 Ai-Driven Hr & People Operations Manager (Sydney)
🏢 Healthdirect Australia
📍 Sydney