About the role The Account Manager – Partnerships is responsible for managing and developing partnerships in the direct to consumer life insurance channel for NEOS Group. This role involves collaborating with various partners to drive sales growth, improve customer engagement, enhancing the direct product solution, as well as expanding NEOS' market reach in the direct to consumer channel. You will play a pivotal role in ensuring the success of the current Medibank and ahm propositions as well as supporting the growth of the direct channel for NEOS through new promoters/partnerships.

Key responsibilities

- Account management of the Medibank/ahm relationship including reporting on performance and the development and implementation of sales strategies and campaigns in collaboration with partners to achieve sales and financial targets
- Build and maintain robust relationships with existing and potential partners (promoters and insurers/reinsurers) and serve as the primary point of contact for partner organisations, ensuring effective communication and collaboration
- Collaborate with internal teams including product, underwriting, sales, customer service, risk, legal, technology etc to support partnership initiatives and ensure to provide best in market service to our promoters and their customers
- Lead, to grow the NEOS Direct channel to identify, evaluate and secure new alliance partnerships
- Develop business plans for existing and new partnerships to drive performance and expand the market
- Be a key contributor to the compliance and governance oversight of the direct business model including identification and management of risk issues
- Work with the digital team and our Promoters on optimising the on-line purchase pathway and digital customer experience
- Work with Technology on development and enhancement of the technology solutions supporting the direct product propositions
- Work with the Product,



Underwriting and Actuarial teams to develop and enhance the current and prospective product offering
- Assist in drafting and negotiation of agreements with existing and new promoters and insurers including involvement in negotiating commercials with partners

About you

- At least 5 years of life insurance product management experience with experience in insurance products
- Experience in relationship management
- Excellent communication/interpersonal skills and the ability to engage, openly collaborate, and work with stakeholders at all levels
- Highly developed organisational and implementation skills and the ability to manage multiple tasks/projects and competing priorities in a rapid-paced setting
- Experience with contract management including drafting and reviewing of partner agreements
- Knowledge of the regulatory environment of life insurance including but not limited to legislation impacting product design, promotion of the product, remuneration relating to life insurance products
- Experience in writing business requirements for technology development
- Output and delivery focused
- Exceptional eye for detail
- High level of personal energy and a personal drive to succeed

About us

NEOS operates a new life insurance model. We are a promoter and administrator of retail advice life insurance. Launched in 2018 we have quickly become a leader in the Australian market by setting a new standard in everything we do.

In 2023 we entered the direct life insurance channel and secured the sales management and administration on the Medibank/ahm life insurance offerings in partnership with Zurich. We are the leader in employee engagement and client satisfaction in the Australian financial services market. Our mission is to make life insurance easy by creating a focused life insurance business, where advisers/promoters and insurers are partners, with customer needs driving our solutions and our team is challenged and inspired to do great things.

📌 Account Manager - Partnerships (Sydney)
🏢 NEOS Life
📍 Sydney