Accommodation and Hospitality Managers nec

Location: 1 Keilambete Road, Rubyvale, 4702, QLD

Employment Type: Full Time

Salary: $79,499 - $85,000 (Plus Superannuation)

The New Royal Hotel Rubyvale seeking for a dedicated Accommodation and Hospitality Manager to oversee the delivery of our core guest services, with responsibility for accommodation bookings, room readiness, housekeeping oversight, and front-of-house experience across day-to-day operations.

This position plays a critical coordination role between the restaurant, housekeeping, and reception areas, ensuring that all guests receive consistently high levels of service across all touchpoints.

Key Duties and Responsibilities

Guest Accommodation & Front Office

- Manage and oversee daily accommodation bookings and reservations systems. Ensure timely check-ins, check-outs, and coordination of guest room preparation. Ensure efficient use of property management systems for bookings and reporting. Provide frontline support to guests on-site, assisting with inquiries and resolving service issues promptly. Monitor guest feedback to continuously improve service standards.

Housekeeping Oversight
- Coordinate daily housekeeping schedules and room turnaround priorities. Conduct routine inspections to ensure guest rooms meet hygiene and presentation standards. Liaise with suppliers for cleaning products and amenity restocking. Assist in onboarding and basic training of housekeeping team members. Schedule and manage Laundry Service.

Food & Beverage Service Support
- Collaborate with front-of-house and kitchen staff to ensure seamless transitions between accommodation and restaurant services. Assist in managing casual staff during peak service periods or events.



Oversee dining area readiness for in-house guest breakfast or special packages.

Guest Relations & Service Delivery
- Respond to guest inquiries, feedback, and complaints in a timely and professional manner. Provide personalised service and accommodation support to ensure positive guest experiences. Promote internal events, packages, and venue offerings to guests.

Operational Coordination
- Assist with shift rosters, general staff direction, and task follow-ups. Liaise with restaurant and event departments to accommodate guests attending on-site functions. Coordinate room availability and housekeeping around function/event bookings. Support restaurant or event team during peak demand periods or special occasions. Ensure compliance with health and safety regulations and general venue cleanliness. Maintain knowledge of venue promotions, package deals, and local tourism recommendations.

Administrative Support
- Process guest transactions, basic invoicing, and incident reporting. Maintain accurate records for bookings, room maintenance, and guest feedback. Ensure all policies regarding workplace health and safety, RAMP & food safety. Report issues and improvements to the Venue Manager.

Regulations
- Observe and comply with the appropriated Legislation and Regulations.o Workplace Health and Safety Act 2011. o Anti-Discrimination Act 1991.



o Gaming machine Act 1991. o Liquor Act 1992. o Local Authority Food Hygiene Regulations.o Complying with and communicating the Employer’s policies.

Training
- Ensuring that all staff have been trained on Venue policies and procedures. Attend training programs as required by the Employer. Participate in and utilise all training sessions.

Staff
- Participate in the recruitment process with venue management. Counsel and discipline Venue employees. Train employees and coordinate workloads. Determine rosters and hours of work as required.

Relevant Qualifications
- Advanced Diploma or Diploma Level Qualification, 03 years of relevant experience may substitute for the formal qualifications listed above.

You must be the holder of and maintain at all times the following qualifications at your cost: a) Responsible Service of Alcohol Certificate.b) Food Safety Supervisor Certificate.c) Driver’s License (C) together with a valuable driving record during your period of employment.d) RMLV.e) Approved Managers License or any other qualification that may be necessary from time to time to fulfil your role.

Skills and Experience

- 02 years or plus experience in hospitality, guest services, or accommodation operations. Proven ability to coordinate small teams across cleaning, reception, and service roles. Excellent communication skills and commitment to customer satisfaction. Working knowledge of reservation systems, housekeeping protocols, and guest managementpractices. Understanding of workplace hygiene and WHS requirements in hospitality.

Pay: $79,499.00 – $85,000.00 per year

Work Location: In person

📌 Accommodation and Hospitality Manager (Rubyvale)
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