Company Description

Specialising in everyday lab-grown diamond jewellery, designed for daily life, engineered for comfort.

Our vision is simple: to become the everyday diamobd jewellery brand customers adk for by name.

Miraki exists to redefine what fine jewellery means for the new generation.

Role Description The Account Manager is a full-time, hybrid role. Travelling throughout NSW, QLD, ACT and some parts of VIC. The role involves managing client relationships from initial inquiry through to delivery, including scheduling in store visits and presenting the latest Collections.

The Account

Manager will respond to client emails and calls, maintain accurate records in CRM and scheduling systems. Day-to-day responsibilities generating sales, visiting clients, managing expectations, and resolving issues. The role contributes to improving client experience processes, and provides regular reporting on client accounts and pipeline activity.

Qualifications

- Client relationship management skills, including customer service, account oversight, and the ability to build long-term, trust-based relationships.
- Sales and consultation skills,



with experience in guiding clients through options, preparing quotes, and supporting purchase decisions.
- Organisational and administrative skills, including CRM usage, scheduling, documentation, and attention to detail in handling records.
- Strong communication skills, including transparent written and verbal communication, active listening, and professional presentation in client-facing situations.
- Basic understanding or interest in jewellery, luxury goods, or cosmetics with willingness to learn product details and technical terminology.
- Ability to work effectively in a hybrid environment, managing time and priorities.
- Previous experience in account management, retail, or hospitality in a customer-focused role; experience in luxury or bespoke services is an advantage.
- Proficiency with common office software (e.g., email, spreadsheets, CRM tools) and comfort adopting new systems and processes.
- High level of integrity, reliability, and a commitment to delivering outstanding client experiences.

📌 Account Manager (Sydney)
🏢 Miraki Jewels
📍 Sydney