Infosys BPM is seeking a Technical Process Specialist (Service Desk) on a permanent full time basis in Melbourne, Australia. The role requires handling customer issues across voice and digital channels, taking ownership from first contact to resolution, and aligning with SLAs and documented processes.
Applicants must have Australia work rights and be prepared for 24x7 shifts. Core duties include instrumenting robust incident management, guiding users through self-service tools, and contributing
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📌 Service Desk Specialist — Technical Process Lead (Australia) (Melbourne)
🏢 Infosys BPM
📍 Melbourne
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