Job Description

Customer and Stakeholder Engagement Best Practice Specialist n
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Transport for NSW – Sydney International Airport NSW

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Customer and Stakeholder Engagement Best Practice Specialist

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Organisation/Entity:Transport For NSW

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Job category:Projects

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Job location: Sydney, NSW, AU, 2020

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Job reference number:

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Employment type:Permanent Full-Time

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Salary range:$ .0-$ .0

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You want to play a part in making NSW a better place to work, live and travel.

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You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

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In this role, you'll:

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Working as part of a team developing and embedding consistent, high-quality community and stakeholder engagement practices, systems and standards across the Community & Stakeholder Engagement (CSE) function.

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This role will see you lead the development and continuous improvement of engagement templates, toolkits, guidance and governance frameworks; co-ordinate the CSE Community of Practice; and oversee engagement systems and platforms, including CRM, to strengthen quality, consistency, compliance and engagement outcomes.

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You will build practical, fit-for-purpose tools, standards and governance practices in a complex engagement environment requiring strong collaboration, data integrity, risk management and continuous improvement experience.

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This is a permanent full-time chance that can be based in any Transport for NSW office,



offering Transport for NSW hybrid working arrangements.

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For more information on this position and business unit, view the role description and information pack.

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nAbout you n
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Your expertise in community and stakeholder engagement, governance, CRM and systems management, together with experience in government, infrastructure or related sectors, will enable you to embed consistent, compliant and high-quality engagement practices.

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You will strengthen data integrity, improve reporting, and build organisational capability through practical tools, guidance and governance frameworks.

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You are a collaborative and outcomes-focused professional with experience managing CRM and engagement platforms, stakeholder data governance, and policy and procedure development. You have a high attention to detail and excel at building strong partnerships, developing best-practice frameworks and driving continuous improvement across diverse teams and portfolios.

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nWho we are n
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Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

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Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

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Flexible work optionsmay be available. Learn more viaFlexible work options and policy

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Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.

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📌 Customer and Stakeholder Engagement Best Practice Specialist (New South Wales)
🏢 Transport For Nsw
📍 New South Wales