We're looking for an experienced Configuration Analyst to support the uplift and ongoing maturity of a large enterprise ServiceNow CMDB environment.

This is a hands-on role focused on CMDB data quality, governance, remediation and accountability , working closely with technology teams, service owners, asset managers and ITOM specialists. You'll be joining a structured, enterprise environment where Configuration Management plays a critical role in operational performance, governance and technology risk.

Responsibilities

- Drive CMDB data quality initiatives, identifying and remediating accuracy and completeness issues
- Establish explicit CI ownership, governance and accountability across technology teams
- Define, monitor and report on CMDB health metrics and KPIs
- Develop dashboards and reporting around CMDB health, compliance and asset management
- Implement certification and attestation processes to maintain data integrity
- Educate stakeholders on Configuration Management best practice and RACI responsibilities




- Work closely with ITOM teams to investigate Discovery issues and improve CMDB data quality
- Support commissioning and decommissioning processes across the asset lifecycle
- Ensure Configuration Management standards, controls and governance requirements are maintained

Skills

- Strong hands-on experience with ServiceNow CMDB
- Solid understanding of ITIL and Configuration Management / SACM principles
- Experience with CMDB governance, data remediation and data quality improvement
- Strong knowledge of CI ownership, controls and governance frameworks
- Experience developing dashboards, reporting, KPIs and performance metrics

Highly regarded:

- ServiceNow ITOM / Discovery experience
- Asset lifecycle management experience
- Large-scale CMDB uplift or transformation programs
- Governance, risk and compliance exposure
- Experience within financial services, payments or another regulated environment

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📌 Configuration Analyst - ServiceNow CMDB (Sydney)
🏢 Charterhouse
📍 Sydney