Davidson in Brisbane is seeking an experienced Customer Insights professional to join a major Queensland Government digital customer workplace. You will lead the use of customer research, analytics and feedback to identify service improvements and strengthen customer-centred decision-making across phone, chat, counter and online channels.
The role focuses on translating evidence into practical service enhancements, conducting user research, sentiment analysis and usability testing, and
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📌 Senior Customer Insights Lead - Hybrid Brisbane (Brisbane City)
🏢 Davidson
📍 Brisbane City
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