Troocoo

Troocoo Government are supporting a key Queensland Government client to recruit multiple AO2 Customer Experience Officers to join their busy Contact Centre team based in South Bank. These are agency labour hire contract opportunities commencing 12/10/26 initially to 30/01/26 (potential to extend), and are paying $40.26 per hour + 12% super. About the Role

As an AO2 Customer Experience Officer, you will join a high-performing Contact Centre team responsible for supporting a large volume of customer enquiries.

You will be the first point of contact for customers, providing accurate information and assistance while delivering a professional and positive customer experience. This is a fast-paced environment where you'll be expected to confidently navigate multiple systems while working towards established service levels and KPIs.

Key Responsibilities:

- Managing high volumes of inbound customer enquiries via phone
- Providing accurate information, advice and resolutions to customers
- Responding to a broad range of enquiries in a professional and efficient manner
- Navigating multiple systems while speaking with customers
- Accurately recording customer interactions and updating information
- Handling challenging or complex enquiries with empathy and professionalism
- Working within established KPIs, quality standards and service level targets
- Contributing positively to a collaborative,



high-performing Contact Centre environment

About You To be successful, you will ideally bring:

- Previous contact centre, call centre or high-volume customer service experience (mandatory)
- Strong verbal communication and interpersonal skills
- Confidence managing back-to-back inbound customer enquiries
- Ability to remain calm, professional and solutions-focused when dealing with challenging customers
- Strong computer literacy and confidence navigating multiple systems
- High attention to detail and data accuracy
- Ability to work effectively within KPIs and service level expectations
- A reliable, positive and team-focused approach
- Candidates on working holiday visas are encouraged to apply

Mandatory Requirements To be considered for these AO2 Customer Experience Officer positions, you must:

- Be available to work full-time, Monday to Friday
- Be able to provide two professional references
- Be willing and able to successfully complete a Criminal History Check (CHC)
- Be comfortable working in a high-volume, phone-based customer service environment
- Be able to work fully onsite at South Bank

If you have strong customer service experience and thrive in a busy Contact Centre workplace, apply now! Please note: due to the high volume of applications expected, only shortlisted candidates will be contacted.

📌 Customer Experience Officer - Call Centre (Brisbane)
🏢 Troocoo
📍 Brisbane