Job Description

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The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full time employees:

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- Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
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- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
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- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
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We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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WHY WWT? n

World Wide Technology (WWT) strives to make a recent world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

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Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software - WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

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With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.

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WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

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Want to work with highly motivated individuals on high-performance teams? Join WWT today!

POSITION SUMMARY n

The Sales Operations Manager provides sales and commercial operations support for the WWT Victorian business. The role owns the day-to-day operational lifecycle from quote through purchase order, fulfilment, invoicing and cash collection, OEM, distributor and supply chain partners. The role ensures complex, high-volume transactions are progressed accurately and at pace, with clear ownership,



customer reporting and alignment to manufacturer lead times and delivery schedules.

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The role will peer directly with our key customers and will work closely with WWT's Inside Sales Team, buyers, AP/AR, sales, finance and supply chain teams to provide a seamless quote-to-cash experience.

KEY RESPONSIBILITIES Business intelligence and financial reporting n

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- Maintain a single operational view of all active opportunities, quotes, purchase orders, orders, invoices and payment status.
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- Track commercial milestones, payment terms and dependencies across OEMs and distributors, escalating risks before they impact delivery.
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- Provide accurate weekly and ad hoc reporting on quote, PO, order, shipment, invoice and payment status.
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- Support account forecasting and reporting by maintaining accurate operational and commercial data.
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Client cadence and internal reporting nn
- Act as the day-to-day operational peer to key enterprise procurement coordinators and a central point of coordination for commercial and order activity.
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- Providing clear status reporting, actions, risks and dependencies.
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- Coordinate internally with WWT's ISR, buyer, AP/AR, sales, finance and supply chain teams to ensure actions are completed at the right time.
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- Maintain clear ownership and escalation of outstanding actions across WWT, OEMs and distributors.
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Onboarding, training and compliance nn
- Coordinate customer, OEM and distributor onboarding requirements needed to transact efficiently.
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- Ensure required commercial documentation, approvals and internal processes are completed before key quote, PO, shipment and invoicing milestones.
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- Support adherence to WWT commercial controls and customer-specific procurement requirements.
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- Document account-specific processes and ensure relevant teams understand roles, hand-offs and escalation paths.
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Operational excellence nn
- Own and coordinate the end-to-cash process, from quote creation through PO receipt, ordering, fulfilment, invoicing and payment.
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- Coordinate quote and PO timing against OEM manufacturing lead times and delivery requirements to reduce the risk of schedule slippage.
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- Work directly with OEMs, distributors and WWT supply chain teams to track availability, lead times, order status,



logistics and delivery dependencies.
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- Coordinate payment-term alignment and work with AP/AR and finance teams to ensure supplier and customer payment milestones are understood and met.
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- Identify operational risks, gaps or delays early and drive them to resolution across the relevant internal and external teams.
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- Build repeatable processes, trackers and reporting that can scale with the volume and complexity of the business.
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- Continuously improve the customer experience by simplifying hand-offs, increasing visibility and ensuring clear accountability from quote through cash.
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QUALIFICATIONS AND EXPERIENCE Education nn
- Bachelor degree in business, information systems or a related field.
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- A combination of education, training and experience may be considered in place of a degree.
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Experience nn
- Progressive experience in sales operations, commercial operations, order management, supply chain coordination or a related field.
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- Experience supporting large, complex technology transactions involving multiple OEMs, distributors and internal stakeholders.
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- Demonstrated experience managing quote-to-cash processes, including quoting, purchase orders, order tracking, invoicing and payment coordination.
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- Experience working directly with sales teams, customers, procurement teams, finance, distributors and technology vendors.
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- Experience operating in a quick-paced environment with high transaction volumes, tight deadlines and multiple concurrent priorities.
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Knowledge, skills and abilities nn
- Strong understanding of sales operations and the end-to-cash lifecycle.
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- Strong commercial awareness, including payment terms, purchase orders, invoicing, lead times, logistics and order dependencies.
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- Excellent organisational skills and attention to detail, with the ability to maintain control across a large volume of concurrent transactions.
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- Ability to work independently, move quickly and proactively identify and resolve issues before they impact the customer or delivery schedule.
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- Strong stakeholder management skills and the ability to coordinate across customers, sales, ISR, buying, AP/AR, finance, OEMs, distributors and supply chain teams.
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- Clear written and verbal communication skills, including concise executive and customer status reporting.
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- Strong process discipline with the ability to build scalable workflows, trackers and operating cadences.
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- Advanced Microsoft Excel skills and confidence working with large data sets, reporting tools and CRM/order management systems.
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📌 Sales Operations Manager (Victoria)
🏢 wwtexternalcareersite
📍 Victoria