Our Values

Respect | Integrity | Quality | Engagement | Emotional Intelligence

About Us

At Family Centered Support Services, we provide a range of services to children, young people, and families, including respite care, in-home support, and residential out-of-home care. We believe children belong with their families whenever it is safe and possible, and we work closely with the Department of Child Safety and families to address the root causes of challenging behaviours and support positive change. Our vision is that every child will have the opportunity and right to be a part of a family, and our values of Respect, Quality, Integrity, Engagement and Emotional Intelligence underpin the way we work.

About the Role

This is a Permanent Full-Time leadership position based in our Brisbane South Office in Loganlea. As an Assistant Area Manager, you will work closely alongside the Area Manager to provide operational leadership across a portfolio of residential care houses, supporting the delivery of consistent, compliant and high-quality services for Children and Young People.

You will lead, coach and develop Team Leaders and Senior Team Leaders, building their capability to create safe, stable and nurturing environments where practice remains firmly centred on the individual needs of each Young Person and their teams.

This is an excellent opportunity for an experienced residential care leader who is ready to take the next step in their career and broaden their leadership capability across people, practice, operations, compliance and financial management.

Key Responsibilites

- Lead, coach and develop Team Leaders and Senior Team Leaders across the region
- Support Team Leaders to deliver high-quality, person-centred and therapeutic practice for Children and Young People
- Oversee house operations, including rostering, staffing, budgets, expenditure and operational resources
- Review and approve rosters, ensuring compliance with the enterprise agreement, allocated case hours and operational requirements
- Lead licensing, compliance, audit and reporting requirements across residential houses
- Support the development and implementation of individualised plans for Young People, including safety, technology, behaviour support, therapeutic and educational planning
- Develop Team Leader capability in coaching, mentoring and supporting Team Members
- Lead workforce planning, performance management,



employee retention and succession planning
- Support effective stakeholder engagement and ensure the therapeutic, social, cultural and educational needs of Young People are advocated for
- Lead workplace health and safety actions, compliance and reporting across the area
- Monitor operational and financial performance and provide regular reporting to the Area Manager
- Support business continuity and provide leadership across the region as operational needs arise
- Step into Acting Area Manager responsibilities when required.

About You

On applying for this role, we would expect your values to align with ours - Respect, Integrity, Quality, Engagement, and Emotional Intelligence. You are an experienced and confident leader with a strong understanding of residential out-of-home care or a similar human services environment. You understand that effective operational leadership and quality practice go hand in hand, and you can balance the needs of Young People, your teams, stakeholders and the organisation.

You will be comfortable coaching and developing other leaders, having constructive performance conversations and building teams that are accountable, capable and engaged.

Your approach will be organised and proactive, with the ability to manage competing priorities across multiple houses while maintaining a robust focus on compliance, quality and positive outcomes for Young People.

Importantly, you will be committed to person-centred and therapeutic practice and able to role model the leadership behaviours expected across Family Centered Support Services.

Benefits

- $114K Per Annum + Superannuation
- Access to Not-for-Profit salary packaging to reduce taxable income (Access Pay)
- Opportunity to progress your career into senior operational leadership
- Be part of a learning organisation with opportunities for continued growth
- Extensive induction and Therapeutic Crisis Intervention (TCI) training
- Ongoing professional development and leadership support
- Access to Employee Assistance Program counselling services




- QLeave portable long service leave contributions

You will also be entitled to an annual vehicle and on-call allowance where applicable *

You Will Need

- Significant experience working with Children, Young People and their Families within residential out-of-home care or a related human services environment
- A minimum of 18 months' experience in a comparable leadership role
- Demonstrated leadership, coaching and people-management capability, including experience developing and supporting leaders
- Strong knowledge of operational and compliance requirements, including licensing, audits, reporting and stakeholder engagement
- Demonstrated ability to promote person-centred, therapeutic practice within a 24/7 residential care environment
- Experience managing operational requirements including rostering, staffing, budgets and expenditure
- Experience in performance management, workforce development, retention and succession planning
- Strong organisational, time-management and problem-solving skills, with the ability to manage competing priorities
- Strong written and verbal communication skills, including documentation and reporting
- A minimum Diploma in Community Services, Human Services, Social Work or a related discipline, OR Certificate IV plus a recognised leadership qualification
- Current Open Driver's Licence
- Current Working with Children Card, or ability to meet relevant requirements
- Willingness to undergo required Departmental screening processes (LCS) and complete additional training
- Flexibility to undertake on-call responsibilities and work across other regions when operationally required
- Capability and willingness to step into Acting Area Manager responsibilities when required.

How to Apply

To apply for this role, click Apply Now and follow the links to our website platform. If your online application is successful, you will be contacted to arrange an initial phone interview. For further information about this role or other employment opportunities, please contact our HR Team at [email protected].

Important Notes

- Applications will be reviewed as they are received, and we reserve the right to appoint to the position prior to the advertised closing date. We encourage interested candidates to apply early.
- Applications may be shortlisted as they are received
- Only applications submitted online will be considered for advertised roles

📌 Assistant Area Manager - Residential Out-of-Home Care (Logan & Surrounds) (Loganlea)
🏢 Family Centered Support Services
📍 Loganlea