One of our leading federal govt clients is seeking to engage Audio Visual (AV)Officer for Canberra

Please note Candidates must have a NV1 Security clearance

Initial contract duration-8 months

Extension term-24 months

Experience level-Manager - APS6 equivalent

Location of work-Canberra-Hybrid

Job details The Audio Visual Officer supports high‑quality meeting and presentation experiences across sites by managing AV resources, resolving technical incidents, and coordinating with vendors to maintain reliable services. The role handles routine AV requests from intake to closure, ensuring equipment, room setups, and support meet organisational needs.

Working under limited direction, the role applies expertise in AV systems, troubleshooting, and vendor coordination to keep meetings and events running smoothly. By triaging requests, gathering requirements, and delivering effective resolutions, the Audio Visual Officer ensures AV services are effective, consistent, and aligned with organisational priorities across all sites.

The candidate must hold an active Negative Vetting Level 1 security clearance prior to commencement.

Key duties and responsibilities-

The Audio Visual Officer will be responsible for, but not limited to:

- Manage AV equipment and meeting spaces across sites to ensure they remain functional and fit for purpose.
- Provide support for meetings and presentations, including room setup, equipment configuration,



and on‑site or remote assistance.
- Triage and prioritise AV requests received through ServiceNow, email, phone, or direct contact.
- Confirm AV requirements such as room location, equipment needs, and event details to ensure accurate service delivery.
- Resolve routine AV issues, including connection problems, sound or display faults, and other minor technical incidents.
- Coordinate with external AV vendors for specialised support or escalated technical matters.
- Maintain accurate service records, documenting actions taken and confirming completion with requesters.
- Support the reliability and quality of AV services in line with organisational priorities and service expectations.
- Undertake additional duties or assume responsibility for functions as directed by the Assistant

Desirable criteria

- 1.• Qualifications in Audio Visual Technology, Information Technology or a related discipline. • Experience supporting executive meetings, hybrid events or live streaming services. • Knowledge of Microsoft Teams Rooms, Crestron, Extron, Q-SYS or similar enterprise AV platforms. • Experience working within the Australian Public Service or other government environments.

If you would like to apply for the above roles, then please send your updated resume with Cover Letter to [email protected]

📌 Audio Visual (AV)Officer -Canberra
🏢 IT Alliance Australia
📍 Canberra