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Technical Support Analyst (QLD)

Job Description

Joining our Technical Support Team

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

The position

- Monitor and respond to service alerts
- Diagnose issues with domain names
- Performing Linux and cPanel server administration and troubleshooting
- Assist customers with technical support enquiries, via phone, live chats, and/or emails
- Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.

The right person (is it you?)

As this is an entry-level position, previous experience is not a requirement , as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a valuable understanding of technology will take you far.

To be the best in this role, we are looking for people with the following attributes:

- A passion for technology (cyber security, gaming, PC building, etc.)
- The ability to absorb information and learn quickly
- Efficient problem-solving skills
- A positive attitude towards our customers and service delivery

Any previous experience in the following areas would be highly regarded:

- Domain names
- DNS




- FTP, SSH and email protocols such as POP3, IMAP and SMTP
- Linux (CentOS) and VMware

The Benefits of Working With the Nexigen Digital Team

We pride ourselves on our unique facilities and team culture, and a top‑down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards.

Some of the office perks include:

- A weekly selection of delicious meals prepared in our on‑site kitchen for breakfast and lunch.
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
- A drink fridge loaded with an assortment of soft drinks, juices and water.
- A fully equipped private gym with weekly on‑site personal training sessions.
- A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
- An on‑site salon where our resident barber and stylist provide free haircuts on a regular basis.

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

M3DICINE is a medical device platform start‑up company with the vision to be “The Heartbeat of the Planet

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📌 Casual Grounds & Maintenance Specialist — Noosa (Noosa Shire)
🏢 Ingenia Communities Group
📍 Noosa Shire