IT Helpdesk Officer (6 month contract view to perm)

$65,000 – $75,000 per year (based on experience)

Are you looking to grow your IT career? Here's your chance to join a business that will reward you with career opportunities as your knowledge and expertise grow. Working with a great team and a variety of clients, this is a genuine opportunity to develop your career. So, if you have a tertiary qualification and 1 - 2 years in an IT helpdesk role, read on and take note of the How to Apply section below .

We are a customer-focused IT firm looking for aproblem solver , who loves people and technology in equal measure. You are someone who is a quick learner with fantastic written and verbal communication skills. You will gain invaluable experience across a range of projects and tasks, as well as contribute your skills to the team.

You’ll support systems such as Microsoft 365, Dropbox for Business, Google Workspace and Windows and MacOS environments. You’ll also support our clients’ website issues related to their CMS and guide their power users.

You’ll use some valuable technologies to get your job done, like Autotask PSA, RMM, and Team Viewer.

You must be someone who enjoys solving client problems, has excellent attention to detail and gets satisfaction from delivering results. But even more crucial are your naturalinitiative andcuriosity , which will help you discover solutions to complex problems sometimes. You must be aself-starter and showintegrity and care for our clients.

As we’re based in the CBD right next to Parliament Station, you will be spoilt for choice at lunchtime,



and you’ll only be required to be in the office 2-3 times a week.

Some of your key responsibilities will include:

Providing telephone, remote and occasionally onsite client support

Managing, monitoring and updating support tickets

Troubleshooting, diagnosis and rectification of customer issues

Setup of various hardware and software

Setup and support for Android and Apple mobile devices

Creating and maintaining customer system documentation

We provide a friendly working environment and act as the IT department for our clients. We'll expose you to a variety of interesting and challenging tasks.

Whether working with PCs, cloud systems or testing out which solution works best, there's never a dull moment.

This is a full time permanent position. At least 1 - 2 years of experience is essential as is a strong work ethic and enthusiasm!

Required Skills

Excellent verbal and written English language skills are essential

Experience or qualifications in IT support roles, with one to two years of support experience required

Experience supporting Microsoft desktop operating systems in an Active Directory/Entra ID environment

Excellent time management and problem-solving skills with proven troubleshooting abilities





Ability to manage and administer support tickets with regular updates

A proven ability to prioritise tickets and solve issues for clients

A love of automation to make your life easier and resolve client problems quicker

Present a professional appearance and attitude while providing our clients with outstanding customer service

Meticulous attention to detail and passion for providing our clients with an exceptional customer service experience

Exposure to Microsoft 365

For your application to be considered, we ask that you include in your cover letter responses to the following questions (if you do not, your application will NOT be considered):

If you couldn't work in IT, describe your ideal job. Be honest and yourself. No Google. No AI. We want to hear about the real you.

YOU MUST HAVE FULL AUSTRALIAN WORKING RIGHTS TO BE CONSIDERED FOR THIS ROLE

Unlock job insights

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- Have you worked in a role where you were responsible for providing level 2 technical support?
- Do you have technical support experience?
- How many years' experience do you have as an Information Technology Helpdesk Officer?
- Have you completed a qualification in ICT?
- Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
- How much notice are you required to give your current employer?

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📌 IT Helpdesk Officer (6 month contract view to perm) (Melbourne)
🏢 Intuitive IT
📍 Melbourne