Optus in Victoria is seeking a Hardships Customer Support Executive to safeguard customers while assisting financially vulnerable individuals. You will work closely with Financial Counsellors to respond to referrals and progress matters toward positive outcomes.
This role requires resilience, empathetic communication, and proactive service, with a hybrid work arrangement and a cooperative team culture aimed at reducing TIO complaints.
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📌 Remote Hardship Support Advocate (Victoria)
🏢 Optus
📍 Victoria
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