- Full time, ongoing position

- Aitkenvale location

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role The Homelessness Service Hub provides a range of information, support, housing and specialist services to assist people who are homeless or at risk of homelessness. The Hub is a single-entry point to find housing and support in Townsville.

In this role, you will empower clients to build on their strengths, address their needs, and achieve their goals through personalised support. You will collaborate with agencies and community organisations to ensure clients can access the services and supports they require. You will also contribute to the co-design of programs and drive cutting-edge approaches that enhance Red Cross's ability to respond effectively to client needs.

What you will bring

- Sound casework support and case management experience including holistic assessment of client needs and development of case plans

- Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility

- Well-developed interpersonal and written communication skills

- Strong computer literacy skills, including Microsoft office

- Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)

Mandatory requirements for this role

- Valid Working with Children Check (Blue Card)

- Australian Drivers Licence

Advantages that act for you, while you act for humanity

- Financial Wellbeing: In addition to your pay, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your pay.



You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation

- Health & Wellbeing: Free flu vaccinations, access to the Headspace wellbeing app, Employee Assistance Program Services including specialist advice for nutrition, sleep, resilience and mindfulness, access to guided meditation and other wellbeing programs.

Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank

- Career Development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4, salary from $92,286.48 superannuation salary packaging.

For additional enquiries, please contact Jaime-Lee Gallego on 0461 583 688 for a confidential discussion.

Applications close: 12 October 2026

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Applications will be reviewed as they are received and the application closing date may be brought forward, therefore you are encouraged to apply as soon as possible.

While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.

Ref: # 13846

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

📌 Case Worker - Homelessness Hub (Townsville)
🏢 Australia Red Cross
📍 Townsville