Service Centre Consultant – Tuesday to Saturday
Permanent full-time opportunity working Tuesday to Saturday. Shifts are rostered across a shift window of 6:00am to 8:30pm. Candidates must be available to work these hours.
Your exciting prospect:
If you have developed strong people skills through retail, hospitality, or customer service and are looking for your next step, this is your chance to kick off a corporate career with Australia’s leading specialist insurance provider.
This role is ideal for someone who is eager to learn, grow, and build a long-term career in a respected industry.
At NTI, we have been helping Australians close to 50 years, backed by leading insurers CGU and Vero. Our team delivers innovative solutions that provide reliable protection, round-the-clock support, and rapid claims handling to keep your operations on the moving forward.
When customers call us, they’re often in tough situations - broken down, needing assistance, or after an accident. That’s where you come in. As part of our Service Centre Team, you'll be their calm in the storm, helping them get back on track as quickly as possible. No scripts. No robotic call handling. Just real conversations where you use your problem-solving skills to make a difference.
What you want to know:
This is a permanent full-time position working 38 hours per week. Team members are rostered across a shift window of 6:00am to 8:30pm, Tuesday to Saturday.
Receive a 20% uplift on your entire shift when your shift finishes after 6pm.
Enjoy double time pay rates on weekend shifts.
You’ll be set up with success from day one with a 12‑week training program.
After six months,
you can enjoy a hybrid working arrangement with 50% work from home on dedicated days.
What you’ll be doing:
Answering and responding professionally to high-volume inbound calls and emails from a range of customers, clients, partners and intermediaries
Solve problems, offer reassurance, and coordinate assistance with our trusted partners
Provision of administrative support for non-call related activities
What we’ll love about you:
A customer-focused person who enjoys helping others
Strong communication skills – you’re a natural at keeping conversations flowing
Self motivated with an ability to be autonomous
Ability to stay calm and think on your feet in fast-moving situations
Previous customer service experience (retail, hospitality, call centre, admin – all backgrounds welcome!)
Versatile with the ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations
Your pride in your attention to detail and punctuality
High levels of resilience and ability to cope well under pressure
What to expect when you’re part of the NTI family:
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
We are committed to being a Best Employer of the Best People and as such, we offer:
Competitive annual incentive program of up to 10% .
Health and wellness initiatives, including Employee Assistance Program (EAP) .
Generous discounts on a wide range of personal insurance products.
Access to discounts on over 350 retailers across Australia.
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📌 Service Centre Consultant – Tuesday to Saturday (Maitland)
🏢 NTI
📍 Maitland