Job Description

An upbeat pediatric and orthodontic dental office in Victoria is looking for a front desk team member. Team player and experience required. n
nA full job description is as follows:n
Essential Functions: n
nProvides outstanding customer service with patient as priority; partnering with staff, timely and successfully resolves patient concerns and questions.n
nActs as the liaison between the new patient and the office Explains financial options to patients and family members so as to facilitate an understanding of the patient's' obligationsn
nIf needed, opens and/or closes office according to office policyn
nChecks the daily schedule for accuracyn
nGreets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient wait timen
nAnswers and responds to telephone calls with professionalism and according to office policy; responds to voice mail messages professionally and timelyn
nChecks in patients according to office policy, verifying and updating patient informationn
nMakes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most productive use of Doctor and staff timen
nFollows HIPAA protocol in protecting patient private informationn
nUses best efforts to fill in cancellation and no-show appointment timesn




nEffectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessaryn
nUnderstands company's timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payrolln
nCompletes continuing education as necessaryn
nCollects payment from patients at the time of treatmentn
nPrepares financial treatment plans and presents plan options to patient at end of theirn
nappointmentn
nMay check validity of debit balance accountsn
nVerifies patient insurance plansn
nManages the status of accounts and balances and identifies inconsistenciesn
nFollows up by phone, email and letters with patients on outstanding balances in tactfuln
nbut diplomatic mannern
Nonessential Functions: n
nPerforms additional tasks as necessary or assigned to achieve office/company goals.n
Disclaimer: The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs. We are an equal opportunity employer. n

📌 Front Desk Team Member (Victoria)
🏢 OrthoDent
📍 Victoria