Job Description

Job Title n

Customer Experience Expert – Bendigo Service Centre

Location n

Bendigo, Victoria

Contract & Hours n

Perm Part‑Time | $34.28 p/h + Super; Monday - Friday, 10:00am - 2:00pm

Salary n

$34.28 per hour + superannuation.

About the Role n

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

Responsibilities n

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- Deliver warm, professional face‑to‑face customer service
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- Selling of Vehicle Accessory Products
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- Greeting customers and visitors with a positive, helpful attitude
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- Managing phone, email and in‑person enquiriesSupporting the Service Centre Manager with daily operations
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- Updating customers on repair lead times
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- Conducting basic repair inspections on vehicles
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- Educating customers on our full range of services
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- Scheduling repair bookings and managing workflow
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- Issuing invoices and raising job authorities
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- Resolving customer concerns and following up queries
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Requirements nn
- Strong customer service experience (face‑to‑face preferred)
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- Excellent verbal and written communication skills
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- Professional presentation and a positive attitude
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- Ability to problem‑solve and create customer‑focused solutions
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- Strong time management and ability to prioritise in a busy environment
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- Intermediate–advanced Microsoft Office skills
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- Administration experience supporting daily operations
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- Comfortable with sales and confident in educating customers on additional services
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- A current driver’s licence (essential)
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- Full Australian work rights (essential)
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Benefits nn
- Supportive, team-oriented team culture
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- Opportunities for growth and development
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- Competitive hourly rate
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- Reward & Recognition programs
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- Work with a respected national brand
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Why Join Us? n

Supportive, collaborative team culture; opportunities for growth and development; competitive hourly rate; reward & recognition programs; work with a respected national brand.

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📌 Order & Customer Experience Specialist (Greater Bendigo City)
🏢 Kidde Global Solutions
📍 Greater Bendigo City