Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD

- Lead the delivery of modern payroll, financial and recruitment administration services for Queensland Government departments and agencies.
- Deliver excellent customer outcomes through a robust customer relationship model, supported by effective governance and performance monitoring frameworks.
- Collaborate with stakeholders to design and implement initiatives that drive end-to-end efficiencies and improved service delivery outcomes.
- Ensure transactional services meet legislative obligations and compare favourably against industry benchmarks, standards and best practice.
- Foster a culture of continuous improvement, innovation and adaptability, enabling the organisation to respond effectively to changing business needs.
- Provide strategic leadership and direction to ensure high-quality, customerfocused service delivery across the organisation.
- Drive operational excellence by identifying opportunities to improve processes, enhance performance and maximise value for customers and stakeholders.
- Contribute to the design and implementation of service transformation initiatives.

The ideal candidate

You will be a senior executive leader with a strong record of achievement in strategic reform,



customer experience and service transformation. To excel in this role, you will bring:

- Proven ability to build and maintain strong stakeholder relationships, collaborating effectively to deliver sustainable business outcomes and customer value.
- Ability to balance the ongoing delivery of critical services while successfully leading and implementing a significant transformation and change agenda.
- Effective leadership and development of senior leaders to foster a constructive, high-performing and inclusive workplace culture.
- Strong digital acumen or the ability to quickly acquire it and apply contemporary digital solutions to improve business performance, service delivery and customer outcomes.
- Experience in navigating complex environments with confidence, influencing stakeholders and driving alignment across diverse business areas.
- A solid commitment to continuous improvement, innovation and adaptability to support organisational objectives and evolving customer needs.

Role requirements

- Nil mandatory requirements.
- The role may require travel within Queensland.

Job Ad Reference: QLD/ /26

Closing Date: Tuesday, 13th October 2026

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📌 Executive Director, Service Delivery (Brisbane City)
🏢 Department of Customer Services, Open Data and Small and Family Business
📍 Brisbane City