Job Description

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We are seeking a hands-on AI Execution Lead to join NobleOak on a 6-month contract and drive the delivery of our highest-priority AI initiatives.

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This role is focused on execution, not strategy. Reporting to the Head of IT & AI, you will work closely with Sales, Marketing, Underwriting, Operations and Technology teams to ensure AI initiatives are delivered efficiently, adopted by frontline teams and improve customer and business outcomes.

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The ideal candidate will bring experience from financial services, insurance, banking or similar customer-focused industries, together with a strong background working within contact centre sales environments.

What You’ll Be Doing n

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- Leading 3-4 cross-functional AI delivery squads across the business.
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- Driving the implementation of AI solutions across sales, service and underwriting functions.
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- Partnering with business leaders to improve lead conversion, sales productivity and customer engagement.
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- Identifying opportunities to automate processes and enhance operational efficiency.
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- Improving contact centre performance through AI-enabled tools and capabilities.
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- Supporting optimisation of customer journeys, digital funnels and sales processes.
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- Tracking outcomes, managing delivery priorities and maintaining momentum across multiple initiatives.
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About You n

To be successful, you’ll have:

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- Proven experience working in a contact centre sales environment.
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- Experience leading digital, transformation or AI initiatives from concept through to implementation.
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- Strong understanding of sales funnels, lead management and conversion optimisation.
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- Experience working across multiple stakeholders and delivery teams.
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- Robust communication and stakeholder management skills.
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- A hands-on approach with the ability to operate at pace and drive outcomes.
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Highly regarded: nn
- Life insurance, banking or broader financial services experience.
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- Experience in AI-enabled sales or service environments.
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- Contact centre operational leadership experience.
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- Experience with sales analytics, propensity modelling or customer journey optimisation.
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Why Join NobleOak? nn
- Lead some of NobleOak’s most important AI initiatives.
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- Work closely with senior leaders across the business.
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- Help improve customer experiences, sales effectiveness and operational performance.
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- Join a growing ASX-listed life insurer focused on innovation and continuous improvement.
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- Enjoy employee benefits, wellbeing initiatives and staff discounts.
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Ready to Make an Impact? n

This is an opportunity to play a key role in NobleOak’s next phase of growth by turning AI opportunities into delivered solutions and measurable outcomes.

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📌 AI Execution Lead (New South Wales)
🏢 NOBLEOAK LIFE
📍 New South Wales