Job Description

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L2 Support Engineer
Contract: 6 months, immediate start
Working arrangement: Hybrid, with regular travel to client sites across the wider Sydney area (own vehicle required)

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Are you a robust M365 troubleshooter who's ready to put your technical and client-facing skills to real use? This is a chance to join a business that lives and breathes technology solutions, where your M365 expertise will be front and centre every day.

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Our client, a well-established national MSP, is looking for a L2 Support Engineer to provide that critical extra layer of support to their L3 team, working directly with clients across Sydney.

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nResponsibilities include: n
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- Providing L2 support across M365 environments, on-prem servers and VMware
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- Deploying and supporting Intune
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- Delivering core networking support as needed
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- Assisting with Azure tasks where required
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- Escalation support for complex issues, working closely with L3
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- Building strong client relationships face-to-face and over the phone
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- Travelling to client sites across the wider Sydney area
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nExperience needed: n
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- Microsoft 365 experience is the top priority for this role - including Exchange, Sharepoint, deploying and supporting Intune and general M365 problem-solving
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- Experience supporting VMware and on-prem servers, Azure and core networking is also a plus
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- Excellent client-facing skills; confident engaging directly with clients, including by phone
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- MSP experience is nice-to-have, not essential
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- A genuine passion for technology and a proactive, solutions-first attitude
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- Driver's licence and vehicle for client visits
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There is a genuine pathway to a permanent role or to progress into a L3 role is on offer for the right person.

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📌 Systems Engineer (New South Wales)
🏢 Ambition Recruitment
📍 New South Wales